We'd like to apologise for the recent disruption of service pertaining to the Amazon S3 outage that occurred on Tuesday February 28th, 2017. Absorb became aware of the issue early on as systems began to become unresponsive for our support team as well as our clients that were hosted on the Amazon S3 platform. To keep our clients informed we made periodic updates via out Absorb Status Twitter account and posted an announcement on our support site as soon as we were aware of the cause of the issue. The impact of this outage resulted in many of our clients' portals becoming completely inaccessible, as well as our own Support site not allowing tickets or voicemail to come through properly.
You can read more about the cause of the outage from Amazon here: https://aws.amazon.com/message/41926/
We would again like to extend our deepest apologies for the interruption in service during this time. Absorb strives to ensure maximum performance for our system at all times as we understand the importance of a reliable LMS platform and the impact this has on our clients' business.