Applies to: Starter, Pro, Plus, & Enterprise Plans
An Intro to Surveys
Surveys in Absorb are similar to assessments in that they provide you with a way to collect responses from a learner. The key difference, however, is that there is no right or wrong answer with surveys.
Under the Details tab, Surveys can be given a Name and Description, both of which will appear in the Learner UI for any Users that have been, or wish to enroll into it.
Moving into the Options tab, you will find a number of options, similar to those found in the Assessments learning object.
The first option is to Allow Multiple Attempts which, when enabled, is where you can specify the number of times the learner can take the survey, or leave blank for unlimited attempts. When disabled, the learner will have only one chance to submit their survey.
The following two toggles will relate to how your questions are to be displayed to your learners. You can choose to Randomize Question Order and/or Randomize Answer Order by enabling these toggles, or you can have the questions appear as they’re entered in the Admin UI by leaving them off.
You can also provide users a way to see their progress by enabling Show Navigation. The toggle that appears when this is enabled - Allow Navigation - also gives you the option to allow navigation back and forth between questions.
Enabling Answer Based Actions can trigger immediate actions upon selection.
Following that, Allow Scored Answers allows you to provide feedback and actions based on ranges of total response points. We’ll go further into detail after looking at how to add questions to a survey. This is similar to Use Answer Based Actions as it allows for survey values to be added up and trigger actions as determined by how you set up your options.
Each feedback range is based on the total points for the survey responses. For example, a survey with a single question and 4 answers each weighted 1,5,10, and 20 respectively, would need 4 different ranges to capture the separate answers: Add these ranges 0-3, 4-9, 10-19, 20-30. Most surveys will likely have many questions with a variety of different answer weights, but the principle is the same. Feedback ranges are inclusive, so a range of 0-5 will include the numbers 1,2,3,4 and 5.
When the survey is completed the learner will be presented with the feedback that matches the range they scored in. This feedback will replace the completion message you see in the Messages tab.
Finally, you can also choose to display all of your questions on a single page layout rather than the default one-question-per-page layout. This, of course, will remove the toggle for Show Navigation above as this will no longer apply if Single Page Layout is enabled.
Under the Messages tab, there are two fields in which an Admin can enter an Introduction Message, and a Completion Message. The former can be used a precursor to the Survey, and provide some context for Users prior to beginning. The Completion Message on the other hand will be presented to the User after they have successfully finished the survey.
The Questions tab is where you will find, and add, any questions applicable to this particular Survey. Questions can be organized into Groups from which an Admin can choose either all, or a specific number of questions to be presented to any Users taking it. This can be helpful if you wish to provide some variety to the questions being asked, without having to issue multiple Surveys.
There are three question Types that can be used when setting up your Survey, as listed below:
- Free Form Inquiry: Allows users to enter any answer they wish. These answers can be restricted to a specific format by choosing Any Characters, Numbers, Date Only (DD/MM/YYYY), or Date Only (MM/DD/YYYY) from the Restrict Input To drop-down menu. There is also an option for a Character Limit in which you can enter a specific number, or leave blank for infinite.
- *Poll Single Answer: Users will only be able to select one answer from those provided in the Option/Answer set up. You can add as many as needed to let your Users provide accurate feedback.
- *Poll Multiple Answer: Instead of being limited to just one answer, Users can select multiple answers to provide further feedback.
User Answer Based Actions
*If you have opted to enable the User Answer Based Actions under the Options tab both Poll Single Answer, and Poll Multiple Answer will provide you with a number of other options in which you can use:
- Custom Field: From the drop-down menu, you can select a Custom Field that you have set up within your portal settings. The value you input into the field below the drop-down menu will be automatically added to the User's profile after answering the Survey question.
- Course Enrollments: This field will allow you to choose any number of your courses to have the User enrolled in.
- Competencies: Adding Competencies to this question will allow you to choose any of your portal's Competencies to assign to the User.
The last option here is to provide an Attachment for the User to discover. This can be any file that you wish to make available to the User. It's important to remember that the User will need to have the appropriate software on their local machine in order to open/view it.