New Video Player


On Sunday, April 16, 2017, Absorb will be using a new video player! The switch will be seamless for all our clients, but there will be some things you may notice in your portal during this week while we transition over:

The new video player that will be used may not support .SRT type files for subtitles, and instead will use .VTT files. We understand that many of our clients may currently be using .SRT files, so our team has scheduled a script to run in the background tomorrow, April 12, 2017, which will convert all the .SRT files into compatible .VTT files. 

It is important to note that the original .SRT will not be changed or deleted during this process. Instead, a copy of that file will be made, and changed to .VTT format, so please rest assured that no information within the original file will be altered or removed.

You may also notice that you cannot see the current .SRT files in your portal. All .SRT files are still active inside the portal, however, they are in a non-viewable state to ensure that the conversion script that runs tomorrow does not miss any files. This will all run behind the scenes to ensure that the transition is smooth, and that there are no compatibility issues when the new video player is implemented.

If you are having any issues with these files, or if you have any questions regarding this transition, please do not hesitate to let us know.

Thank you!


UPDATE: If you have .SRT files that you would like to convert to the compatible .VTT format, you can do so via the following link:

This is a tool that will allow you to insert an .SRT file into the field, and click on "Convert".



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