The Course Comments Report helps Absorb Admins review and manage Comments that Learners submit on Courses and Curricula. This report is useful for identifying popular content, spotting opportunities for improvement, and monitoring feedback in environments where Learners self-enroll or purchase training through E-Commerce.
Unlike Course Evaluations, Course Comments can include more detailed feedback. This article explains how to access the report, review available data, manage Comments, and confirm the permissions required to use the report.
Access the Course Comments Report
The Course Comments Report is located under Courses in the Admin Interface. Navigate to Courses > Comments to open the report page, where you can filter results using available report fields.
Keep the following in mind when opening the report:
- A saved favorite layout or a shared default organizational layout may open automatically.
- You will only see data that your Admin Role allows you to view.
Report Data
This section describes the available report columns and what each field represents.
Fields marked with an asterisk (*) are included in the default report layout. Custom fields configured in your Portal Settings may also be available.
| Data Column | Description |
| Address | Displays the value from the User's Profile > Address field. |
| Address 2 | Displays the value from the User's Profile > Address 2 field. |
| City | Displays the value from the User's Profile > City field. |
| Comment* | Displays the text submitted for the Comment. |
| Comment ID | Displays the unique identifier generated when the Course Comment is submitted. |
| Country | Displays the value from the User's Profile > Country field. |
| Course Name* | Displays the name of the Course associated with the Comment. |
| Course Type | Displays the Course Type. Available values are Online Course and Curriculum. |
| Date Deleted | Displays the date the Comment was deleted, if applicable. |
| Date Edited | Displays the date and time the Course Comment was last manually updated by an Admin. |
| Date Hired | Displays the value from the User's Profile > Date Hired field. |
| Date Posted* | Displays the date and time the Comment was originally submitted. |
| Date Terminated | Displays the value from the User's Profile > Date Terminated field. |
| Deleted | Indicates whether the Comment has been deleted. |
| Department Name | Displays the value from the User's Profile > Department field. |
| Edited | Indicates whether the Comment has been edited. |
| Employee Number | Displays the value from the User's Profile > Employee Number field. |
| First Name* | Displays the value from the User's Profile > First Name field. |
| Full Name | Displays the combined values from the User's Profile > First Name, Middle Name, and Last Name fields. |
| Helpful Count | Displays how many times Users marked the Comment as helpful. |
| ID | Displays the unique identifier generated for the Comment or reply at submission. |
| Is Comment | Indicates whether the entry is a Comment. |
| Language | Displays the value from the User's Profile > Language field. If no Language is identified, the field is blank. |
| Last Name* | Displays the value from the User's Profile > Last Name field. |
| Location | Displays the value from the User's Profile > Location field. |
| Middle Name | Displays the value from the User's Profile > Middle Name field. |
| Phone | Displays the value from the User's Profile > Phone field. |
| Pinned | Indicates whether an Admin pinned the comment. Pinned Comments are highlighted in the Learner Interface. |
| Postal Code | Displays the value from the User's Profile > Postal/Zip Code field. |
| Reply* | If the row is a reply, displays the submitted reply text. |
| Session Name | If the Comment is tied to an Instructor Led Course (ILC) session, displays the Session name. |
| State/Province | Displays the value from the User's Profile > State/Province field. |
| Supervisor | Displays the value from the User's Profile > Supervisor field. |
| User Deleted | Indicates whether the User who submitted the Comment has been deleted. |
| User Status | Displays whether the Learner is Active or Inactive. Active Users can receive training assignments. Inactive Users cannot participate in or record new training events. |
| Username* | Displays the value from the User's Profile > Username field. This is the User's login name. |
Report Actions and Comment Management
This section explains the actions available in the report and how Admins can manage Comments directly from the report.
Action commands become available after you select a single row in the report. The Actions menu appears in the right-side panel. This report does not support mass actions.
Note: Available actions depend on your Admin Role permissions. If you have questions about your access, work with your local System Admin.
Available Actions
The following actions can be applied to a single selected row.
| Action Menu Option | Description |
| Add Comment | Opens a workspace where you can add a new Comment to a Course. |
| Show Comment | Filters the report to display only Comments. |
| Show All Replies | Filters the report to display replies for the selected Comment. |
| Manage Comment | Opens the selected Comment so you can review or update it. |
| Delete | Deletes the selected Comment. |
| Deselect | Clears the current selection. |
Add and Manage Comments
Admins can use the report to add Comments, update existing Comments, and reply to Learner feedback.
- Select Courses and open Comments.
- Select Add Comment from the Actions menu to open the Comment workspace.
- Select the Course you want to comment on.
- Enter your Comment.
- Optionally attach a file using the paperclip button.
To update an existing Comment, select the Comment row and then select Manage Comment. Admins can also reply to existing Course Comments from the same workspace, and replies can include attachments.
Pin or Delete Comments
Admins can highlight important Comments or remove Comments that should no longer appear.
- Use the pushpin icon to pin a Comment so it appears at the top of the Learner Interface.
- Use the trash can icon to delete a Comment.
When a Comment is deleted, all replies to that Comment are also deleted.
Report Roles and Permissions
This section lists the permissions required to access the report and work with Comment data.
Your environment may use customized roles, permissions, or both. If you need help confirming your access, work with your local System Administrator.
Required Role Permissions
Admins need the following permissions to access the report and view its data.
| Role: Section Access | Permissions Needed |
| Course > Online Course | View or Modify |
| Course > Comments | View or Modify |
| Reports > Course Comments | Access |
Suggested Role Permissions
The following permissions are recommended for related tasks.
| Role: Section Access | Permissions Suggested |
| User > Users | View or Modify |
| Reports > Generated Reports* | Access |
Note: Admins need Generated Reports access to export report data to Excel or CSV.
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