This article details the expected functionality of a portion of the refreshed Absorb LMS Admin Experience (AE). Click here to learn more about this free upgrade available to you.
Overview
Course Comments are a valuable tool which provides Learners the ability to add a review to a Course. This feature will help you identify which Courses and Curricula are popular and where your Catalog has opportunities for improvement. This is especially valuable in an environment where Learners are choosing their own Courses, such as purchasing through E-Commerce or self-enrolling in an open Professional Development LMS environment. The benefit of Course Comments compared to the similar feature Course Evaluations is that they can have more detail and provide more comprehensive feedback.
In this guide, you will learn how to report on the Comment your Learners have submitted.
The Course Comments Report is located in the Courses tab on the left side of the Admin Interface. Selecting the report name will redirect you to the Course Comments Report page. From here, you can filter results based on a variety of data points.
Tips:
- Be mindful that opening a report may also bring up a favorite saved layout, or a shared default organizational report layout.
- You will only see data that you have access to view. For example, data from Learners that an Admin does not have permission to view will not be included in their report.
Report Data
You can customize this report to provide information on many different data points in order to tailor it to your preferences. The available data fields, which are the columns in the report, are listed below.
Notes
- Fields that have an asterisk (*) symbol are included in the Report's default layout.
- Custom fields configured in your Portal Settings will also be available.
| Data Column | Description |
| Address | This column displays the value populated in the User's Profile > Address field. |
| Address 2 | This column displays the value populated in the User's Profile > Address 2 field. |
| City | This column displays the value populated in the User's Profile > City field. |
| Comment* | This column displays the written entry that was submitted for the Comment. |
| Comment ID | This column displays the unique identifier generated for this Comment by the LMS when the Course Comment is submitted. Each submitted Comment has a unique ID value. |
| Country | This column displays the value populated in the User's Profile > Country field. |
| Course Name* | This column displays the Course Name that the Comment belongs to. |
| Course Type | This column displays the type of Course that has been rated. The available options are Online Course or Curriculum. |
| Date Deleted | If the Comment has been deleted, then this column displays the date that it was deleted. |
| Date Edited | This column displays the calendar date and time that Course Comment was last manually updated by an Admin. |
| Date Hired | This column displays the value populated in the User's Profile > Date Hired field. |
| Date Posted* | This column displays the calendar date and time that Course Comment was originally submitted by the User. |
| Date Terminated | This column displays the value populated in the User's Profile > Date Terminated field. |
| Deleted | This column displays whether or not the Comment has been deleted. |
| Department Name | This column displays the value populated in the User's Profile > Department field. |
| Edited | This column displays whether or not the Comment has been edited. |
| Employee Number | This column displays the value populated in the User's Profile > Employee Number field. |
| First Name* | This column displays the value populated in the User's Profile > First Name field. |
| Full Name | This column displays a combination of the values populated in the User's Profile > First, Middle, and Last Name fields. |
| Helpful Count | This column displays how many times Users have rated this Comment as helpful. |
| ID | This column displays the unique identifier for this Comment or Reply which was generated automatically at the time of submission. |
| Is Comment | This column displays whether or not the |
| Language |
This column displays the value populated in the User's Profile > Language field. Note: If a language has not been identified, this field will be blank. |
| Last Name* | This column displays the value populated in the User's Profile > Last Name field. |
| Location | This column displays the value populated in the User's Profile > Location field. |
| Middle Name | This column displays the value populated in the User's Profile > Middle Name field. |
| Phone | This column displays the value populated in the User's Profile > Phone field. |
| Pinned | This column displays if the Comment has been pinned by an Admin. Pinning a Comment will highlight it in the Learner Experience Interface. |
| Postal Code | This column displays the value populated in the User's Profile > Postal/Zip Code field. |
| Reply* | If this is a Reply to a Comment, then this will display the written entry that was submitted for the Reply. |
| Session Name | If the Course Comment is specific to an ILC Session, then this column will display the name of that Session. |
| State/Province | This column displays the value populated in the User's Profile > State/Province field |
| Supervisor | This column displays the value populated in the User's Profile > Supervisor field |
| User Deleted | This column displays if the User that submitted the comment has since been deleted. |
| User Status |
This column displays the distinction as to whether the Learner is Active or Inactive in the LMS.
|
| Username* |
This column displays the value populated in the User's Profile > Username field. The Username is a name-based identity used to distinguish each User as they are added to the LMS. Also referred to as the User’s Login. |
Report Actions
After navigating to a Report, you can perform administrative actions. These action commands become available once a row in the table is selected. The Actions menu is displayed on the right-hand frame of the page. An individual row selection will open the Actions menu. There are no Mass Actions in this Report.
Note: Action options are dependent on your individual Admin Role permission(s). Some actions listed in the table below may not be available to all Admins. If you have questions related to your permission set, please contact your local System Admin for details.
The actions listed in the table below are can be applied to a single row item.
| Action Menu Option | Description |
| Add Comment | Click this button to launch a workspace to add a Comment to a Course. |
| Show Comment | Click this button to automatically filter this Report to show only Comments. |
| Show All Replies | Click this button to automatically filter this Report to show only the replies to the selected Comment. |
| Manage Comment | Click this button to launch a workspace to add a Comment to a Course. |
| Delete | Click this button to delete the selected Comment. |
| Deselect | Click this button to clear current selections. |
Report Roles & Permissions
Below are the Required Role Permissions the Admin will need to access this Report and access the data to be populated.
Please note that your environment may use customized Role(s), Permissions, or a combination of both to perform these activities. If you have questions or need assistance, please contact your local System Administrator to review your current permissions.
| Role: Section Access | Permissions Needed |
| Course > Online Course | View or Modify permission |
| Course > Comments | View or Modify permission |
| Reports > Course Comments | Access permission |
| Role: Section Access | Permissions Suggested |
| User > Users | View or Modify permission |
| Reports > Generated Reports* | Access permission |
*Admin must have Generated Reports permission in order to export report data to Excel or CSV.
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