Subprocessors

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Absorb Subprocessors

Absorb Software, Inc. (“Absorb”) uses certain subprocessors to assist it in providing the Absorb LMS services as described in the Terms and Conditions. Defined terms used herein shall have the same meaning as defined in the Terms and Conditions.

A subprocessor is a third-party data processor engaged by Absorb who has or potentially will have access to or process Service Data (which may contain Personal Data). Absorb engages different types of subprocessors to perform various functions as explained in the table below.

Absorb undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed subprocessors that will or may have access to or process Service Data.

Absorb requires its subprocessors to satisfy equivalent obligations as those required from Absorb (as a Data Processor) as set forth in Absorb’s Data Processing Agreement (“DPA”) found here.

Below is a list of subprocessors used by Absorb to support the delivery of the service as outlined in the Terms and Conditions. Pursuant to the DPA, a Subscriber can object in writing to the processing of its Personal Data by a new subprocessor within thirty (30) days after updating of this list and shall describe its legitimate reasons to object. If Subscriber does not object during such time period, the new subprocessor(s) shall be deemed accepted.

 

Subprocessor

Services/Purposes

Entity Country

AWS

Absorb uses AWS to host its LMS. AWS Privacy Policy can be viewed here.

United States

Dundas

Absorb uses Dundas for analytics and reporting.  Dundas Privacy Policy can be found here.

Canada

Fivetran

Absorb uses Fivetran for data pipelining and transportation. Fivetran Privacy Policy can be viewed here.

United States

FoxyCart

Absorb uses FoxyCart to handle all eCommerce transactions within the Absorb shopping cart. FoxyCart Privacy Policy can be found here.

United States

Gainsight

Absorb uses Gainsight as a Customer Success Management solution to proactively manage retention and optimize workflow to the customers lifecycle. For Gainsight Privacy Policy, see here.

United States

HubSpot

Absorb uses HubSpot for Marketing automation and analytics, monitoring website activity and as a communications tool. HubSpot Privacy Policy can be viewed here.

United States

Marketo

Absorb uses Marketo for marketing automation and analytics, and monitoring of the website activities.  Marketo Privacy Notice can be viewed here.

United States

Microsoft (Power BI, Azure, Office 365 including Teams)

Absorb uses Power BI to report on various company metrics and Key Performance Indicators for reports and dashboards.

Absorb uses Azure to host mobile codes.

Absorb uses Office 365 for productivity and collaboration.

Absorb uses Teams as a business communication platform for Corporate and our products and services.

For Microsoft Privacy Policy, see here.

United States

New Relic

Absorb uses New Relic for application performance management and log management. For New Relic General Privacy Notices, see here.

United States

Salesforce.com

Absorb uses Salesforce.com to manage its relationship with clients and prospects. Salesfoce.com Privacy Statement can be found here.

United States

Sisense

Absorb uses Sisense for analytics, business intelligence and reporting, which is a paid add-on service offered to clients. Sisense Privacy Policy can be found here.

United States

Snowflake

Absorb uses SnowFlake for data warehouse for the delivery of the services related to analytics and reporting based on purchase. Snowflake Privacy Notice can be found here.

United States

Sumo Logic

Absorb uses Sumologic to manage logs including security logs. Sumo Logic Privacy Statement can be viewed here.

United States

VWO (Wingify)

Absorb uses VWO to conduct A/B testing for its corporate websites. VWO Privacy Policy can be found here.

India, United States, United Kingdom, Australia, and Singapore

Zendesk

Absorb uses Zendesk as its support ticketing system for customer services. Zendesk Privacy Policy can be viewed here.

United States

Zuora

Absorb uses Zuora to manage the billing of our clients. For Zuora Privacy Statement, see here.

United States

Zoom

Absorb uses Zoom for video conferencing internally and in its LMS (for Instructor Led Courses). Zoom Privacy Policy can be found here.

United States

 

 

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