Subprocessors

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Absorb Software, Inc. (“Absorb”) uses certain subprocessors to assist it in providing the Absorb LMS services as described in the Terms and Conditions. Defined terms used herein shall have the same meaning as defined in the Terms and Conditions.

A subprocessor is a third party data processor engaged by Absorb who has or potentially will have access to or process Service Data (which may contain Personal Data). Absorb engages different types of subprocessors to perform various functions as explained in the table below.

Absorb undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed subprocessors that will or may have access to or process Service Data.

Absorb requires its subprocessors to satisfy equivalent obligations as those required from Absorb (as a Data Processor) as set forth in Absorb’s Data Processing Agreement (“DPA”) found here.

Below is a list of subprocessors used by Absorb to support the delivery of the service as outlined in the Terms and Conditions. Pursuant to the DPA, a Subscriber can object in writing to the processing of its Personal Data by a new subprocessor within thirty (30) days after updating of this policy and shall describe its legitimate reasons to object. If Subscriber does not object during such time period the new subprocessor(s) shall be deemed accepted.

 

Entity Name Purpose Entity Country
FoxyCart Absorb uses FoxyCart to handle all eCommerce transactions within the Absorb shopping cart. FoxyCart has stringent data security and privacy practices in place which can be reviewed here. United States
 Salesforce.com Absorb uses Salesforce.com to manage its relationship with clients and prospects. Personal information including first name, last name, email address, phone number are stored for users who are the primary account or opportunity contact(s). Salesforce.com's privacy policy can be reviewed here.  United States
 AWS Absorb uses AWS to host its LMS. This includes the database containing learner and admin personal information. The personal information typically consists of first name, last name, user name, and email address though the scope of the personal information is controlled by our clients. AWS' data privacy policies can be reviewed here.  United States, Europe (Ireland), Australia
 Zuora Zuora is used by AWS to manage the billing of our clients. Most of the client data stored by Zuora is corporate in nature. However, the primary billing contact information is sometimes stored which includes first name, last name, email address, phone number. Zuora's privacy statement can be viewed here.  United States
 Clarizen Absorb uses Clarizen to support the delivery of our internal projects and onboarding projects for the CSM’s.  Clarizen’s privacy Policy can be found here  United States
 Gainsight Absorb uses Gainsight as a Customer Success Management solution to proactively manage retention and optimize workflow to the customers lifecycle.  Gainsight leverages our sales data that includes Personal information including first name, last name, email address, phone number are leveraged for users who are the primary account or opportunity contact(s). Gainsight’s privacy policy can be reviewed here  United States
 HubSpot Absorb uses HubSpot for Marketing automation and analytics, monitoring website activity and as a communications tool. HubSpot leverages our sales data that includes Personal information including first name, last name, email address, phone number for users who are the primary account or opportunity contact(s) and associated personalized and relevant contact communication.  HubSpot’s privacy statement can be found here.  United States
 Power Bi Absorb uses Microsoft’s Power BI to report on various company metrics and Key Performance Indicators for reports and dashboards.  Mircosoft’s Privacy Statement can be found here  United States
 ZenDesk Absorb uses Zendesk as our customer service software and support ticketing system to help track and prioritize customer support tickets and drive efficient solutions.   Personal information including first name, last name, email address, phone number are leveraged for users who are the primary account or opportunity contact(s). ZenDesk’s legal information and resources including privacy policy can be reviewed here.  United States
 Quickbooks Absorb uses this Intuit developed and marketed accounting software application for capturing and storing transaction records. Intuit’s Privacy Statement can be found here.  United States/Canada
 Zoom Absorb uses Zoom to provide virtual classrooms for Instructor Led Courses (ILCs). In order to enable integration with a corporate Zoom account for virtual classrooms, an Absorb LMS Admin is prompted for account credentials and approval to view & manage meetings by Zoom. In return, Zoom provides an authorization token, with the corporate account credentials, that Absorb encrypts and stores in order to seamlessly create virtual meetings in Zoom on behalf of Absorb LMS Instructors. In order to meet “right to be forgotten” requirements, when an Absorb LMS Admin disables Zoom integration, we delete the authorization token from our LMS as well as notify Zoom that authorization has been revoked. Retention of Zoom Meeting URLs for previously created virtual classrooms for ILCs is at the discretion of the Absorb LMS Admin. Zoom's Privacy Statement can be found here.  United States
 Drift Absorb uses Drift conversational platform for sales and marketing purposes. Drift collects, processes and stores personal data about people who chat with Absorb via Drift. Type of data collected included: name, contact information (company, business e-mail address and phone number), IP address and cookie data. Drift’s Privacy Policy can be reviewed here  Canada
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