Learner Un-enroll from Training

Admin Refresh Experience: Enrollments

Are you just getting started with this report? We recommend that you review the Roles & Permission section of this article before you continue.

Table of Contents

• • Overview
  • Instructions
  • Enrollment History Report
  • Roles and Permissions
  • Required Role Permissions

Overview

The Absorb Admin Refresh Experience introduces new functionality allowing Users to un-enroll themselves from Online Courses, ILC Courses, or Curricula.  System Administrators have the option to enable or disable this feature in your environment's Portal Settings > User section.

The option to un-enroll will appear to Users if:

• They have self-enrolled into the training, and
• Their status is Not Started or In Progress

Use the Enrollment History report to learn if a User has un-enrolled from training. Once a Use has been un-enrolled from training they will lose any progress made during the enrollment. 

Note: In order for Users to un-enroll themselves, the LMS must have the Learner Un-enrollment toggle enabled (ON) in the Portal Settings > User section. 

Instructions

How to Setup Learner Un-enrollment

Step 1

Navigate to the Portal Settings by clicking the silhouette icon from the top right-hand side of the Admin portal. Choose Portal Settings from the sub-menu.  You will be routed to the Info page.

Step 2

From the Portal Settings page, select the User tab from the top. Once you are on the User tab and scroll down to the Learner Un-enrollment option.  Toggle the Learner Un-enrollment to On.  

Note: The Learner Un-Enroll feature is a Portal level setting, and cannot be turned ON or OFF on a course-by-course basis.

The Learner Experience: Un-Enroll

1. The User navigates to the My Courses page and selects the training they would like to un-enroll from.
   
   
2. From the Course Details page, the User will have a new icon that displays within the banner, on the top right-hand side next to the Share and Pin icons.
   
   Note: This icon will Not display if any of the following are true:
   • • User DID Not enroll themselves into the Course
     • The Course is in any other status except Not Started or In Progress.
     • If the Course was enrolled via automatic enrollment
     • The training is marked as Mandatory
     • Purchased through eCommerce 
     • The Course is part of a Content Library and the user has begun taking the Lessons (BizLibary, SkillSoft, LinkedIn, Amplify).
       
       
3. The User will receive a warning, Confirm Unenrollment, explaining if they un-enroll, they will lose all progress. They will be prompted to select Unenroll in order to confirm or they can select Cancel to go back to the Course Details page. 
   
   

Enrollment History Report Data

Admins can view whether or not a user has been un-enrolled from training from the Enrollment History report. The Admin can access the Enrollment History from either the Course Enrollment or from the User Enrollment administration page. 

You can customize this report to provide information on any data points listed below.

Notes

• Fields with an asterisk (*) symbol are included in the Report's default layout. 
• Custom fields configured in your portal settings will also be available. 
• Remember that opening a report may also include a favorite saved layout or a shared default organizational report layout.

Roles and Permissions

Please note that your environment may use customized Role(s), Permissions, or a combination of both to regulate access to this report.

Admins must have Generated Reports in their Role, in order to export data to Excel or CSV on any Administration page or Report page.

If you have questions or need assistance, please contact your local System Administrator to review your current permission set. 

Required Role Permissions

Keep in mind that you may need to adjust Course level Course Administrator permissions.

Suggested Role Permissions