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E-Commerce Buy on Behalf

Updated

Many organizations' Administrators purchase Courses on behalf of their Learners. At checkout, the purchaser can purchase a single seat on behalf of another Learner. When more than one seat is purchased, the LMS will always consider this a purchase on behalf of others. This article will guide you through the Buy on Behalf feature setup process.

Use Case Example

An Administrator wishes to purchase a seat for a Course or set of Courses for another Learner. This order of operations occurs:

  1. The User adds Courses to their cart.
  2. Before checkout, the User selects the 'Purchase on Behalf of Others' checkbox on the cart.
  3. Following completion of the transaction, an Enrollment Key will be generated, which will enroll the current Learner into the Course or Courses upon redemption. The Enrollment Key will be delivered to the purchaser as part of the receipt.

 

Instructions 

Follow the below steps to set up the Buy on Behalf feature:

  1. Navigate to E-Commerce Settings by opening the Client Settings page from the Account menu on the right-hand side of the Admin Interface.
    Account Settings - Client Setings Button(1).png
  2. In the Settings section of E-Commerce Settings, enable Single seat enrollment key purchase.
    E-Commerce Settings - Single Seat Enrollment Key Purchase Setting.png

 

Customer Experience 

When this feature is enabled, Users may opt to buy the Course on behalf of others at checkout. A User will proceed through these steps:

  1. A Course or Courses are added to the cart.
  2. The User selects their cart to review their transaction before purchase.
  3. If they purchase for their own Enrollment, no change to their workflow is needed.
  4. If they're purchasing for another Learner, they must select the Purchase on behalf of others checkbox.
    Picture3_-_Shopping_Cart.png
  5. When the transaction is complete, an Enrollment Key will be created and made available to the purchaser on Receipt.
    Picture4_-_Invoice.png

 

Important Note 

Please note that when more than one Course seat (quantity of 2+) is purchased, an Enrollment Key is automatically created. The system requires that your purchase is on behalf of others. In this case, the Purchase on behalf of others checkbox will be checked and mandatory.

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