Knowledge Base Update: July 2023

We are pleased to present an updated Absorb Help Center experience!

On 3rd of July 2023, the Absorb Help Center will unveil a new look and layout. Focused on delivering an experience where it is easy to search for and locate resources, connect with Absorb support staff, and stay up to date on the latest news, we are proud to launch the following:

What's New?

• Updated Responsive Design
• Searchability: The search bar is located at the top of each active page, making it easier to find content.
• Improved Ticket Forms: The new interface clearly labels the types of inquiries you can initiate to connect with Absorb staff: Absorb Support, Absorb Create Support, and Absorb Billing Support.

Future Development
• Video Galleries
• Contact Us: Zendesk Messenger for real time support
• High-level instructional articles and demonstration videos

In conclusion, the updated Knowledge Base aims to empower our users with a seamless and enriched support experience. We understand the importance of providing clear, concise, and relevant information to address any questions or concerns that may arise. We are committed to continuous improvement and ensuring that your voice is heard. Should you require assistance, our dedicated Support team is always ready to provide personalized guidance. 

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