Client Awareness: ISSUE - US PROD 6th September 2023 - Resolved

This issue has now been resolved as of 09:29am GMT.


A small subset of US clients are unable to access their LMS.


Clients on a specific database are receiving an 'Unexpected Error' when logging into their LMS.

Action Required

If you are experiencing this issue, please review this article for pertinent updates on a resolution to this issue.

See the article How To Contact Absorb Support for more information on engaging the Absorb LMS support team

Next Steps

We are committed to resolving this matter promptly and ensuring a seamless LMS experience for all our affected clients. Your understanding and patience are greatly appreciated as we work towards a solution. 

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