Why Can't I Connect To My LMS?

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There are a few different possibilities:

  1. A network/internet issue on your end is preventing you from accessing the LMS
  2. Absorb is currently being updated or is experiencing technical difficulties
  3. You are using the URL for an old interface version
  4. Recent requests to make changes to SSL certificates, new URLs, etc. have modified the accessibility of the site

To troubleshoot which of the above scenarios is causing your issue please proceed through each of the below steps in order:

  1. To confirm whether the issue is on our end or yours please replace the website from this URLhttp://www.isup.me/www.absorbtraining.com with the address for your site, e.g.http://www.isup.me/www.clientlms.com. Clicking the link will get a 3rd party web service to attempt to access the site. If it is successful then you know that the issue is likely on your end, however if it indicates that the site is down you will want to proceed with the next steps.
  2. Check @absorbstatus for the most up to date information about the status of Absorb LMS
  3. Confirm that your URL does not have anything extra added to the end that would indicate a particular version, e.g. */user/content_popup.asp for V1, */u/ for V2. Also if you are using a bookmark please manually confirm that the URL is correct.
  4. After significant changes have been made to your site it's a good idea to flush your DNS cache to ensure that your browser is looking in the right place for the site. To do so, please follow the instructions for your operating system below:

Windows:

For most versions of Windows, navigate to the Start menu and then select the Run option. For Windows 8, use this keyboard shortcut: Windows + R.
Once the Run dialog has appeared type in cmd.exe and select OK

Type "ipconfig /flushdns" (no quotations) into the command prompt window and press Enter

Mac:

Open your terminal and type the correct command for your operating system version:
Mac OS X Tiger (10.4): "$ lookupd -flushcache" (no quotations)
Mac OS X Leopard(10.5) or later:"$ dscacheutil -flushcache" (no quotations)

 

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