Why Can't I See All Of My Users?


Applies to: Starter, Pro, Plus, & Enterprise Plans

The default USERS report in Absorb 5 will only display active users. While this is primarily the information most useful to our clients, there are other admins that may have a preference to see the entire list of users in this report. In order to find inactive users, we have to filter the users report by STATUS EQUALS INACTIVE:

If we want to display all users (both active and inactive) we can also add the filter STATUS EQUALS ACTIVE:

Lastly we can save this filter by clicking the report button at the top and selecting CREATE NEW:

 If we want to make this layout our default we can do so by checking the star:

Now we have made sure all our users are accounted for every time we visit the USERS report.


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