Changes to Email Whitelisting


Applies to: Starter, Pro, Plus, & Enterprise Plans

Email whitelisting limits who is allowed to sign themselves up for new user accounts to promote better communication to your users. Whitelisting can be set up in the portal settings by the System Admin. Heading over to the users tab you will see the below options:

  • Email Whitelist: allows you to enter a list of acceptable email domains that the system will allow for signups. These must be in the format "". When a user signs up with an email domain in the whitelist they will get an email with an activation link that will validate their account
  • Manual Email Validation: allows for manual override of the whitelist settings on the enrollment key level. This provides a new toggle in the enrollment key setting. When the toggle is OFF, the white list will function as normal and prevent any users without the proper email domain from signing up. When it is ON, users with domains outside the whitelist will be able to create an inactive account. They will not get an activation email and will have to wait for an admin to activate their account. 

Messaging in the Learner Interface

When a user signs up successfully with an email domain that matches one set in the list they will see the following message,

When learners attempt to create an account and their email domain does not exists on the whitelist, they will see:

If you enable Manual Email Validation they will instead see the below message if their email is not whitelisted.

Important note: if the enrollment key used to sign up has any courses attached to it, this user will still be enrolled in the courses and they will receive any enrollment emails tied to those courses. 
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