Does Changing 'Mark Refunded' to 'Yes' Issue a Refund?

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Applies to: Starter, Pro, Plus, & Enterprise Plans

It is very important to note that changing the Mark Refunded field from 'No' to 'Yes' in no way processes the return of an actual financial Refund back to the LMS customer. Rather it only records that this operation has already been successfully performed elsewhere by the Admin.

To actually initiate a Refund the Admin must do so via the Payment Gateway, in the case of a credit card Transaction, or via their accounting system in the case of any other payment form that the organization accepts. (Refer to the Transaction Approvals & Refunds article for more information.)

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