When Does Absorb Mark a Transaction as a Refund?

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Applies to: Starter, Pro, Plus, & Enterprise Plans

Absorb doesn't automatically mark transactions as refunded when an administrator processes the reimbursement in their Gateway. The Admin must enable the Refund indicator for the Transaction, once repayment has been issued, so that it is recorded inside the LMS.

The Mark Refunded and Undo Refund features are available to admins when a purchase has been automatically or manually Declined, so it is important that you make sure that your Refund status always corresponds to the actual Transaction.

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