Why Can an Admin See a Report but not Access it?


Applies to: Starter, Pro, Plus, & Enterprise Plans

If any of the Users in the Group that you share your layout with, do not possess the administrative Role necessary for accessing the Absorb module containing your Shared Report, then the item will still be displayed in the My Saved Reports tile on their Overview Dashboard but they will not be able to access it.

This is good to keep in mind, as you may end up deciding to add a new Group specifically for Report sharing purposes, to avoid having the portal Users in your organization asking about who shared a Report with them and why they can't access it.

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