North America System Outage - Sept. 14th, 2013

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This announcement has been archived.

Originally posted September 14, 2013.

 

Around 2:00 AM MDT on the morning of September 14th, our North American(NA) servers began to experience a service disruption. Over the next several hours the disruption grew more widespread until 8:15 AM MDT when we were able to move the LMS over to our backup systems and restore full functionality.

 

The disruption was caused by a server hardware failure that itself was the result of a network outage experienced by Amazon Web Services the day before. While we were unable to prevent the LMS from experiencing an outage as a result of this, our backup systems worked as expected and restored functionality to the LMS with a minimum of downtime. We have since replaced the faulty hardware and are now completely back to normal operations.

 

Thank you,

The Absorb LMS Support Team

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