Absorb5 Service Incident: November 9th


This announcement has been archived.


Yesterday's 5.21 release contained a number of changes and fixes for department structures. Unfortunately, this change negatively impacted some Courses and Groups and resulted in conflicting or missing availability rules. We are deploying a fix for this issue immediately, and expect that there might be up to 5 minutes of downtime as a result. This fix will only apply to our North American Absorb5 instance (myabsorb.com).


Once the fix has been deployed we will update this article to confirm that the issue has been resolved.


Update 3:45 PM MST: The fix was successfully deployed at 3:10 PM MST, and incurred roughly 3 minutes of downtime. We are still working with a few clients to sort out some issues that are specific to their integrations, but the the majority of clients should be fine now.

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  • 0
    Macallister Owens
    Posted by Michael Lamendola on Mon, Nov 9, 2015 at 3:10 PM

    Thanks for the update on this - Can you advise when the downtime can be expected? 



  • 0
    Macallister Owens
    Posted by Craig Basford on Mon, Nov 9, 2015 at 3:57 PM

    Hi Michael. We deployed the fix about 10 minutes after I first posted this, and it incurred about 3 minutes of downtime. I have updated the article to reflect this.

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