Message Template Types – Absorb LMS Help Desk

Message Template Types

When the Admin first selects the Message Templates option in Absorb, the tool will display a Report of all of the default email notifications that are automatically generated and transmitted by the LMS (again, in all of the available languages that the Admin's organization has chosen to support).

Message Types

Absorb's standard set of Message Templates are comprised of the following customizable emails:

Name	Application(s)	Description
Approval Denied	Online Course ILC Course Bundle* Curriculum	This Message is automatically sent to the enrolling Learner by Absorb as soon as the Approving Authority for a given Course** (which depending on the Course type can be designated as either the Course Author, the Course Instructor, the Learner's Supervisor, the Learner's departmental Administrator or another specific LMS user) declines a Learner's Enrollment Request.
Approval Pending	Online Course ILC Course Bundle Curriculum	This Message is automatically sent to the Learner by Absorb as soon as they have enrolled in a Course (or an Admin has done so for a Learner on their behalf) and their Enrollment Request requires the permission of the Approving Authority before it can be confirmed.
Approval Request	Online Course ILC Course Bundle Curriculum	This Message is automatically sent to the Approving Authority of a Course by Absorb, as soon as a Learner has enrolled, requiring them to either accept or deny a Learner's Enrollment Request by selecting whichever LMS link included in the email (i.e. either the Approval Link or Deny Link) reflects their enrollment decision.
Certificate Expiry	Online Course ILC Course Bundle Curriculum	This Message is automatically sent to the Learner by Absorb at 12:00 AM GMT on the first calendar day of a given month in which a Certificate that they have previously earned for successfully completing their training is set to lapse. (This Message type has been created primarily for those Courses that will result in a Learner achieving specific skills / qualifications that need to be kept up-to-date.)
Course Bundle Enrollment	Course Bundle	This Message is automatically sent to a Learner by Absorb as soon as the Approving Authority for a given Course Bundle has accepted a Learner's Enrollment Request.
Course Due Date	Online Course Course Bundle Curriculum	This Message is automatically sent to a Learner by Absorb as soon as the expected date (as defined by the Course Author) that the Learner reasonably should have completed the Course by, has been reached.
Course Nudge	Online Course Course Bundle Curriculum	This Message is automatically sent to a Learner by Absorb (based on predetermined duration and number of prompts as defined by the Course Author) in order to remind the Learner to complete the Course.
Curriculum Completed	Curriculum	This Message is automatically sent to a Learner by Absorb as soon as they have completed the Curriculum in accordance with the Course Author's fulfillment requirements.
Curriculum Enrolled	Curriculum	This Message is automatically sent to a Learner by Absorb as soon as the Approving Authority for a given Curriculum has accepted a Learner's Enrollment Request.
Enrollment Key	Enrollment Keys	This Message is automatically sent to a Learner by Absorb as chosen by the Admin as soon as they trigger it through the Send Enrollment Key Instructions option.
Instructor Led Course Completed	ILC	This Message is automatically sent to a Learner by Absorb either when the Instructor for an ILC Session accesses the ILC Activity Report, selects the Learner for editing and marks their Sessions status as ‘Completed’ or they create a User Enrollments Report filtered by that Learner, edits their enrollment for that ILC and once again marks the Learner’s Session status as ‘Completed’.
Instructor Led Course Enrollment	ILC	This Message is automatically sent to a Learner by Absorb in the event that: the Approving Authority for a given ILC has accepted a Learner’s Enrollment Request or if Allow Self-Enrollment was enabled for the ILC or the Learner was automatically enrolled in the ILC by the LMS.
Instructor Led Course Failed	ILC	This Message is automatically sent to a Learner by Absorb any time the Instructor for an ILC Session accesses the ILC Activity Report, selects the Learner for editing and marks their Session status 'Failed'.
Mark Attendance Reminder	ILC	This Message is automatically sent to the Instructor of an ILC by Absorb to prompt them to record attendance for each Class in the Session they are teaching (based on a set number of hours of advance notice before each individual Class has been scheduled to conclude, as defined by the Course Author).
New User	Online Course ILC Course Bundle Curriculum	This Message is automatically sent to a brand new user of Absorb as soon as the Admin creating and/or importing the information to create a new LMS account has been completed.
New User Activation	Online Course ILC Course Bundle Curriculum	This Message is automatically sent to a new user of Absorb as soon as they have followed the instructions contained in the New User Message directly above and finished creating an LMS password for their account.
Online Course Completed	Online Course Course Bundle Curriculum	This Message is automatically sent to a Learner by Absorb as soon as they have completed the Online Course in accordance with the Course Author's fulfillment requirements (i.e. All lessons, in any order; All lessons, in order by chapter; or, Exams only).
Online Course Enrollment	Online Course ILC Course Bundle Curriculum	This Message is automatically sent to a Learner by Absorb as soon as the Approving Authority for a given Online Course has accepted a Learner's Enrollment Request.
Online Course Failed	Online Course Course Bundle Curriculum	This Message is automatically sent to a Learner by Absorb as soon as they have completed the Online Course in accordance with the Course Author's fulfillment requirements, but have failed to receive a passing grade as measured by the collective group of scored Tasks and Assessments which form the basis for the Learner's final mark in the Course.
Password Reset	Users	This Message is sent to an LMS user by Absorb to provide them with a link they can access in order to reset their password, as soon as either the Absorb Learner or Admin clicks on the Forgot Password? link on the Login page of their LMS.
Payment Approval	E-Commerce	This Message is automatically sent by Absorb to a Learner to inform them that their E-Commerce transaction has been approved and that they are now allowed to access their purchased Course for an LMS item that was paid for by a payment method other than Credit Card or PayPal.
Receipt	E-Commerce	This Message consisting of a proof of purchase is sent by Absorb to the Learner buying a Course via the LMS's E-Commerce module as soon as the transaction has been successfully completed.
Receipt Error	E-Commerce	This Message is sent to the Admin by Absorb in the event that a Learner's E-Commerce transaction was processed in the Payment Gateway but could not be successfully completed in the LMS.
Scheduled Report	Reports	This Message is sent to an LMS user by Absorb to provide them with a link they can access in order to downloaded a regularly scheduled Report that they have been chosen to receive by the Admin that originally authored it and set up the distribution and frequency of how and when it would be shared.
Session Approval Pending	ILC	This Message is automatically sent to the Learner by Absorb as soon as they have enrolled in a particular ILC Session (or an Admin has done so for a Learner on their behalf) and their Enrollment Request requires the permission of the Approving Authority before it can be confirmed.
Session Approval Request	ILC	This Message is automatically sent to the Approving Authority of an ILC Session by Absorb, as soon as a Learner has enrolled, requiring them to either accept or deny a Learner's Enrollment Request by selecting whichever LMS link included in the email (i.e. either the Approval Link or Deny Link) reflects their enrollment decision.
Session Enrollment	ILC	This Message is automatically sent to a Learner by Absorb as soon as the Approving Authority for a given ILC Session has accepted a Learner's Enrollment Request.
Session Full	ILC	This Message is automatically sent by Absorb to a Learner pending Session Approval as soon as the Approving Authority for a given ILC Session (and one that does not have an enabled Waitlist) accepts any other previous Enrollment Requests that results in a number of Learners equal to the Max Class Size.
Session Reminder	ILC	This Message is automatically sent to a Learner by Absorb (based on a predetermined duration and number of prompts as defined by the Course Author) before the start of the first Class, in the ILC Session that the Learner is enrolled in, is scheduled to be held.
Session Cancel Session Switch Session Updated	ILC	The following three messages are built into one message template know as the Session Updated Message Template. A different section of the message will send depending on which scenario applies. This section of the Message is automatically sent to a Learner by Absorb as soon as the Learner decides to cancel their enrollment in the Session via the option in the Learner Interface. This section of the Message is automatically sent to a Learner by Absorb as soon as they log into the LMS and change one of their previous enrolled ILC Sessions which will be followed thereafter with a new Session Approval Pending Message. This section of the Message is automatically sent to a Learner by Absorb as soon as an admin makes a change to the session, such as changing the venue, time of the session. *Please note:* In order for each section to send correctly, you need to ensure the following parameters remain in the template regardless of other customization you may make. {{#SessionCancelled}}{{/SessionCancelled}}, {{#SessionSwitch}}{{/SessionSwitch}}, {{#SessionUpdated}} {{/SessionUpdated}}
Task Notification	Online Course Course Bundle Curriculum	This Message is automatically sent by Absorb to those particular LMS users (i.e. Admin, Supervisor, Course Author, other) as chosen by the Course Author (or subsequent Admins making edits to the Task) to receive notification whenever a Learner has completed a Task required as part of completing a specific Course.
Waitlist	ILC	This Message is automatically sent by Absorb to a Learner pending Session Approval in the event that: the Approving Authority for a given ILC Session (and one that does have an enabled Waitlist) accepts any other previous Enrollment Requests that results in a number of Learners equal to the Max Class Size or the Session permits self-enrollment and the Max Class Size has already been reached. Users on the Waitlist who do not make it into the Session are sent a Session Cancel email 24 hours prior to the access date, start of the Session, or when the enrollment period ends.

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