Absorb 5 Implementation Guide - Additional Features


Applies to: Pro, Plus, & Enterprise Plans

This is the fourth part of the Absorb 5 Implementation Guide. You may want to go back to Absorb 5 Implementation Guide - Training & Setup if you haven't reviewed it already.

Your Absorb 5 implementation may include one or more of the following additional features (see your sales rep for pricing) - if none of this applies to your implementation feel free to skip ahead to Absorb 5 Implementation Guide - Launch!

Topics in This Article:

Historical Data Import

A historical data import is a one-time import of data from another system, usually from a previous LMS. Please review our Data Imports article for more details.

CSV Sync Integration

A CSV file sync is an ongoing data import that brings across data from another system on a scheduled basis. This type of integration is commonly used to bring users and other information over from an HRIS system automatically, usually on a nightly basis. Please review our Data Imports article, and in particular the CSV File Sync section for more details.

RESTful API Integration

The RESTful API can be used to query and update Absorb data in real-time from external systems. This allows clients to create custom interface and reporting solutions that are tailored to their specific needs. Absorb provides access to the API, documentation, and support. You provide development resources to build the desired application and connect it to our API. 

After an initial technical scoping discussion, your Customer Success Manager will provide your portal's RESTful API Private Key which you will need to get started with development and testing. Any questions can be directed to your Customer Success Manager.

Our online documentation for the RESTful API can be found here:

Getting Started With The Absorb LMS RESTful API
Absorb LMS RESTful API Help
Getting Started Using the API with an Example in C#

Single Sign-On Integration

Single Sign-On (SSO) allows your users to access Absorb and other systems using a single set of credentials. There are two types of SSO to consider:

Incoming SSO

Incoming SSO allows your users to sign into some external application or website first, and then be automatically logged into Absorb without having to enter a second set of credentials. We support two methods for incoming SSO, SAML 2.0 and our own Absorb SSO. You will need to choose the one that works best with your system and develop/configure your side of the SSO integration. Detailed documentation for both options can be found here:

Absorb 5 - Incoming SAML 2.0 Single Sign-On
Absorb 5 - Incoming Absorb Single Sign-On

Outgoing SSO

Outgoing SSO allows our users to sign into Absorb first, and then be automatically logged into some external application or website by clicking on a link in Absorb. This is useful for accessing third party course vendor sites without requiring your users to sign in again on the external site. Detailed documentation for outgoing SSO can be found here:

Absorb 5 - Outgoing SAML 2.0 Single Sign-On

Other Considerations

  • Each portal can only support a single incoming and single outgoing SSO configuration. If you need to have users signing in from/to multiple external applications or websites, you will need to obtain or build an application that acts as an intermediary between those multiple systems and Absorb (something like Okta for example).

  • Incoming and outgoing SSO integrations are implemented and configured entirely separate from each other. There is usually a separate fee associated with implementing each of them.

Custom Reports

Absorb provides powerful and flexible reporting capabilities directly on the admin side portal - check out our reporting video for an overview. If the built-in reports do not meet your needs however, a custom report can be created. Custom Reports are essentially scheduled data exports delivered by email or secure FTP, with data included and formatted to your specific business needs. It's very important to note that Custom Reports are not on-demand reports and include no user interface (aside from whatever application you may use to open, view and/or edit the report file itself).

Each request for a Custom Report needs to be evaluated for feasibility, so please get in touch with us if you think this may be required. 

Custom Portal URL & SSL Certificate



The standard portal URL format for Absorb 5 is yourcompany.myabsorb.com (or myabsorb.ca or myabsorb.eu). If you would like a custom portal URL like learning.yourcompany.com or yourcompanyuniversity.com then you can purchase an SSL certificate through us and have that implemented. There are two parts to a custom portal URL:

  • Domain & DNS Setup: You must first purchase or already own the root domain being used (e.g. yourcompany.com). We will provide DNS settings that need to be made on your end to point the URL to your Absorb portal.

  • SSL Certificate: There are three options for SSL certificates (outlined below). Once an option is chosen we will either generate and deploy the certificate on your behalf or deploy a certificate you have provided.
      • Standard SSL Certificate: Covers domain.com and www.domain.com, OR learning.domain.com, and will allow the client to use a single domain with the LMS.
      • Wildcard SSL Certificate: Covers *.domain.com, and will allow the client to use multiple subdomains off that domain with the LMS.
      • Hosted SSL: The client is responsible for the purchase of the SSL Certificate, and will supply Absorb with the SSL Certificate so it can be deployed into the SaaS LMS environment
The SSL Certificate can be deployed before DNS settings are updated. Updating DNS settings effectively makes the chosen URL "live", so it should only be done once you are ready to direct traffic to Absorb (especially if this is an existing URL pointing to another system). 
When ready, you can move on to the Absorb 5 Implementation Guide - Launch! article next.
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