Custom SMTP

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Applies to: Pro, Plus, & Enterprise Plans

Using Your Own Email Server

The primary reason for using your own email server is to ensure that your emails don't get blocked by spam filters and/or firewalls. It also allows you to use your own email address for all of the LMS emails which can provide a more immersive experience for your learners. If you do wish to have email messages from the LMS come from your organization's email domain (i.e. training@mycompany.com), the message must be relayed and sent through your organization's own SMTP Server.

In order for you to implement custom SMTP settings within you portal, you will need to open a Support Ticket, and provide the following details:

  • Server: SMTP Server Address, e.g. smtp.yourdomain.com
  • From Email Address: eg. noreply@yourdomain.com
  • SMTP Security: You can choose between None, or TLS encryption
  • Port: The associated port on the server
  • Username: This is usually the same as the From Email Address, but may be different depending on your settings
  • Password

Our Support team will enable custom SMTP for you on your portal, and will get back to you to confirm that the request has been completed. 

Please note: Absorb does not support sending messages directly as a client's email domain through the LMS.

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