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Client Awareness: RESOLVED: Access Issues upon Login/Grey Screen Presented. Mainly US & Canada Impacted

Updated

Summary

This morning 28th May 2024 there was an issue upon trying to access portals affecting all LMS users.

When entering login credentials, or accessing via SSO - A Grey Screen was presented, and users couldn't access the UI. Not all clients were affected.

 

Impact

Administrators & Learners were affected

 

Action Required

No action required at this time. The issue has now been resolved.

 

Next Steps

This issue has now been resolved. This announcement is for your awareness. No action required at this time.

Further updates will be added to this announcement as they become available to us. Please "Follow" this announcement to be notified when updates are posted. 

 

 

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Comments

5 comments
Date Votes
  • Avatar
    Liam Munzenmaier

    This same issue is happening again today (August 15, 2024).

    1
  • Avatar
    Stephanie White

    Yes, currently experiencing this issue (8/15/24).

    0
  • Avatar
    Tracy Parish
    (Edited )

    Same here.  Email just was sent by Absorb to clients acknowledging the issue. (08/14/2024)

    0
  • Avatar
    Summer Evans

    Same here. 8/15/24

    0
  • Avatar
    Paul Hart

    Hello Liam,

    Thank you.  Please see

    https://support.absorblms.com/hc/en-us/articles/32399069007251-Client-Awareness-Portal-Access-Issues

     

    0

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