Summary
DigiCert underwent a mandatory government audit and was found to be non-compliant with certain regulations. Following this audit, DigiCert has made the necessary changes to address the issues identified. However, as part of these corrective actions, they will be enforcing an immediate expiration on a subset of their clients' SSL certificates.
Impact
If you have a custom URL for your LMS, this information might affect you. Absorb is compiling a list of all clients affected by DigiCert's early revocation of certain SSL certificates. A separate communication will be sent to those impacted
Websites use SSL certificates to encrypt data transmitted between the server and users, ensuring secure and private communication. These certificates are typically renewed annually. If a site's SSL certificate has expired, users will usually see a warning message.
Action Required
Please do not follow any of the instructions provided in the DigiCert announcement. Instead, please submit a support ticket to Absorb Support ASAP so that we can provide you with the new SSL Certificate.
After submitting your support ticket, please follow the instructions provided by our Client Advocate team. Action from our IT Team will be required.
See the article How To Contact Absorb Support for more information on engaging the Absorb LMS support team
Next Steps
Abosrb is working diligently to assist all clients affected by this issue.
We greatly appreciate your understanding and patience as we work towards a resolution.
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