[Resolved] Client Awareness: Absorb Academy Inaccessible (500 Error Upon Access) EU Only Affected

 

10/11 Update

Following a release which went out on Oct. 11th at 11 AM MT, admins should no longer encounter a 500 error when attempting to access Absorb Academy through their portals. This is now considered resolved.

 

Summary

Absorb Academy is currently inaccessible as of this morning the 10th October 2024.

We are investigating the root cause and will update this announcement as the investigation progresses.

 

Impact

Absorb Academy is presenting a 500 Error upon attempt to access for clients based in EU.

 

Action Required

No action is required at this time. To keep up to date on changes, please follow this announcement.

 

Next Steps

We are committed to resolving this matter promptly and ensuring a seamless LMS experience for all our affected clients. Your understanding and patience are greatly appreciated as we work towards a solution. 

Further updates will be added to this announcement as they become available to us. Please "Follow" this announcement to be notified when updates are posted. 

 

Original Announcement Date: 10th October, 2024 at approximately 05:14 MDT

 


 

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  • UPDATE: This incident has been resolved.

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