Contacting the Absorb Support Team

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Absorb Support is available 24 hours a day, 7 days a week, 365 days a year. You can reach us by phone, email, or by submitting a ticket from our Help Desk.

Please note: Our support team is only able to assist users with admin access. Front end users will need to contact their System admin for assistance.

When contacting our Support team, please provide the following information (if applicable):

  • Company name and/or portal URL (e.g., *.myabsorb.com)
  • Examples of users affected (e.g., usernames)
  • Example of curricula and/or courses affected
  • Screenshots of errors or odd behaviour
  • Applicable attachments (e.g., .csv file, course file, etc.)
  • Steps to replicate the issue

Give us a call
We are available by phone at the following times:

Monday - Friday
Midnight 12am - Midnight Mountain Time

Saturday - Sunday
1am - 4pm Mountain Time

Phone Numbers
North America: 1-877-820-2575
Australia: +61 1800 531 598
United Kingdom: +44 808 281 2767

Send an email
You can open a support ticket anytime by emailing support@absorblms.com.

Submit a ticket
You can open a support ticket anytime by visiting https://support.absorblms.com and clicking Contact Us and Submit a ticket.

 

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