Contacting the Absorb Support Team


Absorb Support is available 24 hours a day, 7 days a week, 365 days a year. You can reach us by phone, email, or by submitting a ticket from our Help Desk.

When contacting our Support team, please provide the following information (if applicable):

  • Company name and/or portal URL (e.g., *
  • Examples of users affected (e.g., usernames)
  • Example of curricula and/or courses affected
  • Screenshots of errors or odd behaviour
  • Applicable attachments (e.g., .csv file, course file, etc.)
  • Steps to replicate the issue

Give us a call
We are available by phone at the following times:

Monday - Friday
1am - 7pm Mountain Time

Saturday - Sunday
8am - 4pm Mountain Time

Phone Numbers
North America: 1-877-820-2575
Australia: +61 1800 531 598
United Kingdom: +44 808 281 2767

Send an email
You can open a support ticket anytime by emailing

Submit a ticket
You can open a support ticket anytime by visiting and clicking Contact Us and Submit a ticket.


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