Absorb Support is available 24 hours a day, 7 days a week, 365 days a year. You can reach us by phone, email, or by submitting a ticket from our Help Desk.
When contacting our Support team, please provide the following information (if applicable):
- Company name and/or portal URL (e.g., *.myabsorb.com)
- Examples of users affected (e.g., usernames)
- Example of curricula and/or courses affected
- Screenshots of errors or odd behaviour
- Applicable attachments (e.g., .csv file, course file, etc.)
- Steps to replicate the issue
Give us a call
We are available by phone at the following times:
Monday - Friday
Midnight 12am - Midnight Mountain Time
Saturday - Sunday
1am - 4pm Mountain Time
North America: 1-877-820-2575
Australia: +61 1800 531 598
United Kingdom: +44 808 281 2767
Send an email
You can open a support ticket anytime by emailing firstname.lastname@example.org.
Submit a ticket
You can open a support ticket anytime by visiting https://support.absorblms.com and clicking Contact Us and Submit a ticket.