The Search Analytics Report provides a list of searches that have been completed in the Learner Experience (LE). It also captures the item or items that the Learner selected on the Search Results page. This data includes both Private and Public Dashboard searches.

This report is helpful for showing what information a Learner is searching for and whether they are finding it. You can make your content more searchable by updating a Course or News Article name, adding tags, or providing further context in FAQ responses. There are two strategies to effectively leverage this report:

• Search based: Filter the report by a search term (for example, contains or exact match) to see what your users click on based on a specific search term.
• Result based: Filter the report by a given item name or ID (Course, Global Resource, News Article, and so on) to see what search terms your users enter to find that item.

Accessing the Search Analytics Report

You can find the Search Analytics Report under the Setup menu in the Admin Experience (AE). Click the report name to open the Search Analytics Report page, where you can filter results using a variety of data points.

Tips:

• Be mindful that opening a report may also bring up a favorite saved layout or a shared default organizational report layout.
• You will only see data that you have permission to view. For example, data from a Course that an Admin does not have permission to view will not be included in the report.
• This report is anonymous. It does not track any information about the Users themselves.
• System Admins can view this report by default. Other Admins can be granted access through a Custom Role.

Report Data

You can customize this report to display many different data points and tailor it to your preferences. The available data fields, which are the columns in the report, are listed below.

Data Fields

Notes

• Fields marked with an asterisk (*) are included in the report's default layout.

Video Lessons launched from a search result are also captured in this report. For more information, see Absorb Pinpoint.

Report Actions

After generating a report, you can perform administrative actions. Commands to modify report data become available once you select (check) the checkbox of a table row. The menu displays on the right-hand frame of the page. There are no mass actions within this report.

Note: Action options depend on your individual Admin Role permissions. Some actions listed in the table below may not be available to all Admins. If you have questions about your permission set, please reach out to your your local System Admin for details.

Actions

The actions listed in the table below can be applied to a single selected row.

Report Roles and Permissions

Below are the required role permissions the Admin needs to access this report and populate its data.

Please note that your environment may use customized roles, permissions, or a combination of both to perform these activities. If you have questions or need assistance, please contact your local System Admin to review your current permissions.

Required Role Permissions

Suggested Role Permissions

*Admins must have the Generated Reports permission to export report data to Excel or CSV.