This article details the expected functionality of a portion of the refreshed Absorb LMS Admin Experience (AE). Click here to learn more about this free upgrade available to you.
The Search Analytics Report provides you with a list of searches that have been completed in the Learner Interface. This information on the item or items that the Learner selected on the Search Results page. This data includes both Private and Public Dashboard searches.
This report is helpful to show what information a Learner is searching for and whether they're finding it or not. You can make your content more searchable by updating a Course or News Article name, adding additional tags, providing further context in FAQ responses, etc. Here are two strategies to effectively leverage this report:
- Search based: filter the report by a search term (e.g. contains or exact match) to see what your users are clicking on based on a specific search term
- Result based: filter the report by a given item name or ID (Course, Global Resource, News Article, etc.) to see what search terms your users are entering to find that item.
The Search Analytics Report is located in the Setup tab on the left side of the Admin Interface. Selecting the report name will redirect you to the Search Analytics Report page. From here, you can filter results based on a variety of data points.
- Be mindful that opening a report may also bring up a favorite saved layout, or a shared default organizational report layout.
- You will only see data that you have access to view. For example, data from a Course that an Admin does not have permission to view will not be included in their report.
- This report is anonymous and we are not currently tracking any information on the Users themselves.
- System Admin have permission to see this report, others may be granted the permission through a Custom Role.
You can customize this report to provide information on many different data points in order to tailor it to your preferences. The available data fields, which are the columns in the report, are listed below.
- Fields that have an asterisk (*) symbol are included in the Report's default layout.
|Date Searched*||This column displays the date and time the search was completed by the Learner.|
|ID||This column displays the value the unique ID (GUID) of the given search.|
|Result||This column displays the ordinal rank of the item the Learner selected from the search results.|
|Result ID||This column displays the unique ID (GUID) of the item the Learner selected. This can be used to filter for specific Courses, News Articles, Global Resources, etc.|
|Result Selected*||This column displays the name of the item that the Learner selected from the search results. In cases where multiple search results are selected by the Learner, they will be displayed as individual rows of the report.|
|Result Type*||This column displays the type of item that the Learner selected from the search results. For example, Course, News Article, Global Resource, etc.|
|Search Term*||This column displays the term searched by the Learner.|
|Total Results||This column displays the total number of results returned to the Learner for the given search term.|
|Total Results (Unfiltered)||This column displays the total number of results returned to the Learner for the given search term, including items that they did not have permissions to see in the search results.|
After generating a report, you can perform administrative actions. Commands to modify Report data become available once the checkbox of a table row item is selected (checked). The menu is displayed on the right-hand frame of the page. There are no mass actions within this report.
Note: Action options are dependent on your individual Admin Role permission(s). Some actions listed in the table below may not be available to all Admins. If you have questions related to your permission set, please contact your local System Admin for details.
The actions listed in the table below are can be applied to a single enrollment.
|Action Menu Option||Description|
|View Item||Click this button to launch the associated report with a filter capturing that specific item. This function will only work if the given Admin has access to both view the associated report and report content.|
|Deselect||Click this button to clear current selections.|
Report Roles & Permissions
Below are the Required Role Permissions the Admin will need to access this Report and access the data to be populated.
Please note that your environment may use customized Role(s), Permissions, or a combination of both to perform these activities. If you have questions or need assistance, please contact your local System Administrator to review your current permissions.
|Role: Section Access||Permissions Needed|
|Reports > Search Analytics||Access permission|
|Role: Section Access||Permissions Suggested|
|Courses > Instructor Led Courses||View permission|
|Courses > Online Courses||View permission|
|Courses > Course Bundles||View permission|
Courses > Curricula
|Engage > News Articles||View permission|
|Manage > Files||View permission|
|Manage > FAQs||View permission|
|Reports > Generated Reports*||Access permission|
*Admin must have Generated Reports permission in order to export report data to Excel or CSV.