Introduction
As COVID-19 has necessitated many employees to begin to work from their homes, you may need to reassess how your learners authenticate into your Absorb LMS portal. If your users are no longer able to access the LMS through Single Sign-On (SSO), you will want to make a few adjustments to allow them to log in manually.
Important Note
- Instructions: Remove Assigned Routes from SSO
- Instructions: Notify Users of Manual Process & Reset Password
Part 1: Remove Assigned Routes from SSO
We recommend that you remove the Assigned Routes from your SSO settings. Here's how:
Note: To enlarge thumbnail images, right-click on the picture and select "Open image in new tab."
Note: To enlarge thumbnail images, right-click on the picture and select "Open image in new tab."
| Step | Instructions | Image |
|---|---|---|
| 1. | Beginning from the Admin Interface, navigate to Portal Settings. |  |
| 2. | The menu will update. Select Manage SSO Settings. |  |
| 3. | Scroll down to the Assigned Routes section. |  |
| 4. | Remove the value(s) by clicking on its X button. | |
| 5. | Save your changes. |
Part 2: Notify Users of Manual Process & Reset Password
Note: To enlarge thumbnail images, right-click on the picture and select "Open image in new tab."Important: Don't reset passwords until you've disabled SSO!
| Step | Instructions | Image |
|---|---|---|
| 1. | Beginning from the Users Report, select all Users. |  |
| 2. | From the Mass Actions menu choose Reset Password. | |
| 3. | Modify the template messaging as needed to provide directions to your Users on how to log in. |  |
| 4. | When you are done, click the Send button. The message will be emailed to all of your selected users. |