Work From Home & Accessing the LMS

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Introduction

As COVID-19 has necessitated many employees to begin to work from their homes, you may need to reassess how your learners authenticate into your Absorb LMS portal.  If your users are no longer able to access the LMS through Single Sign-On (SSO), you will want to make a few adjustments to allow them to log in manually.


Important Note

Please do not remove your entire SSO configuration from Absorb LMS.  Doing so may create delays in reestablishing these settings in the future.

 

Part 1: Remove Assigned Routes from SSO

We recommend that you remove the Assigned Routes from your SSO settings.  Here's how:

Note: To enlarge thumbnail images, right-click on the picture and select "Open image in new tab."
Step Instructions Image
1. Beginning from the Admin Interface, navigate to Portal Settings. Navigate-Portal-Settings.png
2. The menu will update.  Select Manage SSO Settings. Select-Manage-SSO-Settings.png
3. Scroll down to the Assigned Routes section. SSO-Remove-Assigned-Route.png
4. Remove the value(s) by clicking on its X button.
5. Save your changes.  


Part 2: Notify Users of Manual Process & Reset Password

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Important: Don't reset passwords until you've disabled SSO!

Step Instructions Image
1. Beginning from the Users Report, select all Users. Users-Report.png
2. From the Mass Actions menu choose Reset Password.
3. Modify the template messaging as needed to provide directions to your Users on how to log in. Edit-Message-Send.png
4. When you are done, click the Send button.  The message will be emailed to all of your selected users.

 

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