Absorb Pinpoint gives Admins the ability to transcribe and add subtitles to Video Lessons. The data contained in each transcription is also searchable. When Learners search for a term in the Learning Management System (LMS), the search results present items, including videos, where the term is found. This improves search relevance and helps Learners find the content that matters to them.
This article describes the Admin Experience and Learner Experience features available with Pinpoint, along with links to related instructions. In the Admin Experience, Pinpoint appears as the Transcribe Video option on a Video Lesson.
Although Pinpoint is available in Sandbox, it does not function the same as in Production and should not be tested in Sandbox. For more information, see Sandbox Environment.
The Admin Experience
Admins manage video transcription and subtitles at two levels: a Portal Setting that turns on transcription search, and a Transcribe Video option on each Video Lesson. The following sections describe how to enable transcription, what videos are supported, and how to review and edit a transcription.
Enable Video Transcription
Before using video transcription, a System Admin must enable the Enable Video Transcription Search Results toggle in the Info tab of Portal Settings. This toggle only appears when video transcription is available for your Portal. For a description of this setting, see Portal Settings Overview.
Once the setting is enabled, click the Transcribe Video toggle under Options when adding or editing a Video Lesson, then select a Language from the dropdown. Select Automatic to have the language detected from the video. For step-by-step instructions, see Video Lesson Subtitles.
Video transcription supports the following languages: Arabic, Chinese, Dutch, English, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish, and Turkish.
Video Requirements
Video transcription is supported for videos uploaded into the LMS. Videos must meet the following requirements:
- The video is uploaded as a file. URL-based video content is not supported.
- The file is an MP4 or WEBM file, the formats supported by Video Lessons. For more information, see Add a Video Learning Object.
- The video is at least 10 seconds long, with a maximum length of 4 hours.
- The file size is 2 GB or less.
Transcription Status
Video transcription results are not instantaneous, and processing time varies. Transcription begins once the Video Lesson is saved. You can check the status of a transcription in the Video Lesson window:
| Status | What Displays in the Video Lesson Window |
| Not Started | Transcription will begin once the lesson is saved, and may take several hours to complete. |
| In Progress | Transcription in progress. |
| Completed | The transcript displays in the Transcription section. |
| Error | A message describing the error displays. |
Use a Transcription as a Subtitle
You can use a video transcription as the subtitle for a Video Lesson by selecting the Use transcription as an auto-generated subtitle checkbox. Once the transcription is generated, it is applied as a subtitle that Learners can turn on or off.
This option does not impact the search or indexing of the transcription. You can also transcribe a video in one language and provide subtitles in another language by uploading a separate subtitle file.
Edit a Transcription
Significant background noise, din, or hard-to-decipher audio can distort the machine's ability to interpret the correct wording. You can edit the transcription text, which is broken out by timestamp. Editing a transcription requires the Modify Online Course Syllabus permission.
To edit a transcription, follow these steps:
- In the Video Lesson window, click Edit Transcription.
- In the Edit Transcription window, update the text in the field next to each timestamp that needs correcting.
- Click OK.
The timestamps themselves cannot be altered. To revert the text to its original copy, click Reset in the Edit Transcription window. Reset is only available after the text has been edited.
Changes made to the transcript text are reflected in the search index.
Search Analytics Report
The Search Analytics Report includes additional tracking for Pinpoint. When a Learner launches a Video Lesson from a search result, the launch is displayed in this report as a Lesson result. For more information, see Search Analytics Report.
The Learner Experience
When Absorb Pinpoint is used, Learners can find Video Lessons through search, launch them at the moment a searched term is mentioned, and navigate the transcript. The following sections describe these interactions.
Search Results
Search results return relevant Video Lessons in all three views: card, list, and detail. The information shown for a Video Lesson varies based on the view used. In card view, each result shows a thumbnail, the lesson name, the lesson type, and a Launch Content button. Clicking a Video Lesson result launches the lesson directly instead of opening a details page. For more information on search views, see Search Options Within the Learner Interface.
Important: Video Lessons associated with E-Commerce enabled Courses are not returned in search results, so lesson content is not exposed before purchase. The Course is still returned if it matches the searched term.
Launching Videos from Search Results
Launching a Video Lesson from a search result takes the Learner directly to the relevant part of the video:
- The video starts at the first timestamp that mentions the searched term.
- Learners are automatically enrolled in the Course if they aren't already.
- The transcript opens automatically and shows how many times the term is mentioned, for example, 3 mentions of "safety". Learners can click Previous and Next to move between mentions and watch the video sections that are important to them.
If Disable Seeking is turned on for the Video Lesson, Learners can still launch it from search results. However, the video does not jump to the matching timestamp, and clicking a timestamp in the transcript does not move the video. For more information, see Disable Video Seeking.
When a Video Lesson Cannot Be Launched
In some scenarios, Course or Lesson settings prevent a Video Lesson from loading directly from search results. In these cases, the Learner is taken to the Course Details page and shown a message explaining why the video could not be loaded. Some of these checks may not apply in every Learner Experience configuration.
| Condition | Description | Message Displayed |
| Course Purchase | The Course must be purchased before it can be accessed. | Unable to launch lesson content. Course must be purchased. |
| Course Prerequisites | The Learner hasn't met the Prerequisites of the Course. | Unable to launch lesson content. Course prerequisites must be met. |
| Course Enrollment | The Learner could not be automatically enrolled in the Course. | Unable to launch lesson content. Failed to enroll in Course. |
| Course Access Date | The Access Date for the Course is in the future. | Unable to launch lesson content. Course cannot be accessed yet. |
| Course Terms and Conditions | Course Terms and Conditions are configured and must be accepted first. | Unable to launch lesson content. Terms and conditions must be accepted. |
| Course Expiry | The Learner's Enrollment in the Course has expired. | Unable to launch lesson content. Course enrollment has expired. |
| Course Approval | The Course requires Admin approval before starting. | Unable to launch lesson content. Course enrollment is pending approval. |
| Lesson Pacing | The Learner hasn't reached the Video Lesson in a paced Course. | Unable to launch lesson content. Prior lessons must be completed. |
| Retired Lesson | The Video Lesson has been retired. | Unable to launch lesson content. This lesson has been retired. |
| Unavailable Lesson | The Video Lesson is not available to the Learner. | Unable to launch lesson content. This lesson is not available. |
| Course Re-Enrollment | The Learner must meet the Re-Enrollment criteria and re-enroll in the Course. | Unable to launch lesson content. Re-enroll in the course. |
| Lesson Retakes | The Video Lesson has already been completed and cannot be retaken. | Unable to launch lesson content. Lesson cannot be repeated. |
Video Player Transcription
The transcription is available to Learners in the Lesson Content panel of the Video Lesson launch window. Each line of the transcript shows its timestamp. Learners can click a timestamp to jump to that point in the video, or click Previous and Next to move between mentions of a searched term.
Learner Feedback on Search Results
When a Learner leaves a Video Lesson that was launched from a search result, either by completing it or by clicking the X button, a Help improve search results prompt appears. The prompt asks whether the searched term was relevant to the search.
Learners can click the thumbs-up button (Was relevant) or the thumbs-down button (Was not relevant), or click Dismiss. If the Learner doesn't respond, the prompt closes automatically after 8 seconds. The LMS uses this feedback to adjust the priority of search results based on how helpful they were.
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