Summary
We are aware of intermittent access issues affecting some clients in our US production environment. These issues may occur during various actions within the LMS, such as logging in, navigating between pages, or completing tasks. Affected users may encounter a "502 Bad Gateway" error or a general "Something went wrong" message.
Impact
These issues may potentially affect all clients using the LMS in our US production environment.
Action Required
If you encounter this issue, please try the following steps:
- Refresh the page – In many cases, a simple page refresh will resolve the issue.
- Retry the action – If refreshing the page does not work, retry the action after a few moments.
Next Steps
We are committed to resolving this matter promptly and ensuring a seamless LMS experience for all our affected clients. Your understanding and patience are greatly appreciated as we work towards a solution.
Further updates will be added to this announcement as they become available to us. Please "Follow" this announcement to be notified when updates are posted.
Original Announcement Date: December 10th, 2024 at approximately 3:28 PM MST
Update
This issue has been resolved. We apologize for any inconvenience faced by our clients.
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Comments
As of 9:30 AM MST on December 11, 2024, customers in the US region may have noticed improved performance. Our team is actively investigating the root cause of the earlier issues and has implemented measures to mitigate their impact.
We will continue to monitor the situation closely and provide further updates as more information becomes available.
We are actively working on a special update scheduled for deployment today, which we believe will address these issues and improve performance. After the update is deployed, we will closely monitor the situation to ensure its effectiveness
On Friday, December 13, we released an update aimed at improving system performance and accessibility. Following this deployment, we observed some improvements; however, a small number of errors persisted over the weekend.
We are actively investigating additional factors that may be contributing to these intermittent issues and are working to identify and implement solutions.
Thank you for your patience as we continue our efforts to ensure system stability.
We are aware of an increase in occurrences of 502 errors and want to assure you that our team is actively investigating the issue. We remain focused on identifying the root cause and implementing a resolution as quickly as possible.
We appreciate your understanding while we work to address this.
We are preparing a targeted update for deployment today, aimed at resolving these issues and enhancing performance. Once the update is in place, we will actively monitor the system to confirm its success.
Following our previous targeted update deployment, monitoring so far indicates stability in system performance. We will continue to closely monitor throughout the weekend to ensure consistent improvements and address any further issues if they arise.
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