[RESOLVED] Client Awareness: Search Bar in Learner Experience Returns No Results - US

Summary

When using the search bar within the Learner Experience (LE) no results are returned, despite there being courses which should display.

Impact

This is only impacting a small subset of clients in the US region.

 

Action Required

No action is required at this time. To keep up to date on changes, please follow this announcement. If you are receiving reports of your learners not seeing expected results when using the search bar, please reach out to our support team to investigate.

 

See the article How To Contact Absorb Support for more information on engaging the Absorb LMS support team

 

Next Steps

We are committed to resolving this matter promptly and ensuring a seamless LMS experience for all our affected clients. Your understanding and patience are greatly appreciated as we work towards a solution. 

Further updates will be added to this announcement as they become available to us. Please "Follow" this announcement to be notified when updates are posted. 

Note: Updates to articles do not notify those following the announcement. If an update is required, open the article to allow comments, add a comment and then close the article comments again. This should notify anyone following an individual article. 

 

Original Announcement Date: January 16h, 2025 at approximately 5:36 AM MST

 


 

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