Summary
We are aware of current intermittent error messages admins may be receiving when attempting to perform certain actions in the portal. This error message appears in the top-right corner of the page and will say, "Sorry, an unexpected error occurred while processing your request."
Impact
This is currently only impacting EU portals.
Action Required
Our team is currently investigating. If you are receiving this error message in your portal, please reach out to our team to open a ticket.
See the article How To Contact Absorb Support for more information on engaging the Absorb LMS support team
Next Steps
We are committed to resolving this matter promptly and ensuring a seamless LMS experience for all our affected clients. Your understanding and patience are greatly appreciated as we work towards a solution.
Further updates will be added to this announcement as they become available to us. Please "Follow" this announcement to be notified when updates are posted.
Original Announcement Date: March 25, 2025 at approximately 4:56 AM MDT
Your portal may be in a different region than your physical location. If you're unsure which region applies to you, check with your CSM.
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Comments
Update: As of 12 PM GMT/5 AM MT this issue has been resolved.
Article is closed for comments.