Absorb Support became aware of an issue on August/16/2021, at Approximately 12:05 PM MDT that was impacting a portion of our clients in the US environment (.com). Clients were experiencing performance delays while accessing and navigating the Absorb LMS.
- As of approximately 12:35 PM MDT, service was restored to affected clients.
All clients in the US environment (.com) have then been impacted shortly after this by additional unexpected interruptions to access and would have encountered Maintenance pages while attempting to access the LMS environments. These secondary performance and access issues began at Approximately 12:53 PM MDT.
- As of approximately 1:12 PM MDT, service was restored to affected clients.
We sincerely apologize for any inconvenience that this may have caused for your users and your organization.
- Please follow this announcement for updates and an official Root Cause Analysis.