SMTP Test Tool


This article provides information and guidance on a portion of the Absorb LMS Admin Experience that is now upgraded to the refreshed Admin Experience (AE).

Please visit our Absorb Admin Refresh Checklist article for more details about what is available with the free Absorb Admin Experience upgrade.


The SMTP Test Tool will aid you in troubleshooting email-related issues by helping identify if the unexpected behavior stems from Absorb's infrastructure or if the client-side configurations need to be investigated.

The tool is available to System Admins and Custom Roles that have been duplicated from the default Absorb LMS System Admin Role.

This tool is nested in the Admin Experience > Help & Support Menu > Test Email Settings.


Instructions: How to Use the SMTP Tool

  1. Beginning from the Admin Experience, click the Help & Support menu button.

  2. Click the Test Email Setting button. The tool modal will open (SMTP Health Check).

  3. Configure the SMTP Health Check form. See table below.

  4. When you are finished configuring the form, click the Send Test Email button.

    • This will trigger the system to create and send the test email message to the address provided.  The tool will show a success or error message, based on the test results.

    • Note: Click the Cancel button to abort the process.


Email Address

Enter the email address you want to send the test email to. This value must match the appropriate email format: Example:

This is a required field.

Subject Line

The Subject Line cannot be modified. The default value is: Absorb LMS Email Test.

This is a required field that is auto-populated.


The email Body is pre-populated with default messaging, which can be updated if needed.

Note: This field is plain text. No additional formatting options are available.  The maximum character limit is 2000.

This is a required field.


Troubleshooting Tips

If the tool reports "success", but no email is received...

  • Check spam folders.
  • Check settings of the email client.
  • Once successfully run (and the tool displays the success message), the LMS loses sight of the message. Absorb is unable to troubleshoot from that point onwards.
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