FAQ's

Frequently asked questions regarding Absorb 5's functionality, as well as helpful tips and tricks for increased productivity and effectiveness

Welcome

Absorb strives to respond to requests according to ticket severity as follows:

  • Level 1: < 2 Hours
  • Level 2: < 4 Hours
  • Level 3: < 8 Hours
  • Level 4: < 24 Hours

Ticket severity levels are described in our Terms and Conditions

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