Applies to: Starter, Pro, Plus, & Enterprise Plans
The addition of the Impersonate function through the Absorb LMS User Report allows for system administrators to easily troubleshoot user accounts.
Once you have clicked the Impersonate button within the Users Report, you will automatically be redirected to the Learner UI, and logged in as the user you selected from the report. From here, you can access anything the learner would otherwise be able to, and easily troubleshoot any issues that they may be encountering.
Please Note: Any action(s) you take within the Learner UI while impersonating them, will apply to their User Transcript. This includes attempts on quizzes/exams, grades, time spent, etc. You may need to update the user's transcript afterwards in the event that actions you have taken need to be removed.
Once you have completed your testing, you will need to log out of the user's account in order to access your own System Administrator account.