Follow these steps to impersonate a User:

Step 1: Navigate to Users from the Users tab on the left.

Step 2: Select the User that you would like to Impersonate.

Step 3: Select Impersonate from the Action menu on the right. If the selected User is a Learner (not an Admin), this action will reopen the Learner Interface from their perspective.

While impersonating a User, the top right menu icon will appear red. Select the menu to view the First and Last Name of the Learner being impersonated. This is also where you can select Stop Impersonating to return to your Users Administration page on the Admin Interface:

Required Permissions to Impersonate a Learner

The ability to impersonate a user can be granted in the Roles menu to any Custom Role. This permission can be found with the Edit/Add Role menu in Users > Users > Allow Learner Impersonation:

Follow these steps to impersonate an Admin:

Step 1: Navigate to Users from the Users tab on the left.

Step 2: Select the Admin that you would like to Impersonate.

Step 3: Select Impersonate from the Action menu on the right. If the selected User is an Admin, this action will reopen the Admin Interface from their perspective.

While impersonating an Admin, a banner will appear at the top of the page indicating the First and Last Name of the Admin being impersonated. This is also where you can select Stop Impersonating to return to your Users Administration page on the Admin Interface:

Required Permissions to Impersonate an Admin

Only System Administrators can impersonate an Admin. This is a hidden permission, so it’s not visible or editable in the Edit Roles menu.

Follow these steps to track User Impersonations via View History:

Step 1: Navigate to Users from the Users icon on the left-side menu. 

Step 2: Select the User that you would like to report on, and then select Edit User on the Action menu.

Step 3: In the Edit User menu, select View History on the right. This action will launch the User History module.

User History of the Admin:

User History of the System Admin:

New columns have been added to this report to assist with tracking learner enrollments or course activity. The two new columns are Initiated by & Impersonated by: 

• Initiated by: 

  • This is the account that performed the Activity. 

  • If an Admin manually enrolled or unenrolled the learner, manually completed an enrollment, or manually granted a competency, the Admin's account name will appear here. 

  • If the Learner affected enrollment activity, made a comment, or earned a competency the Learner's account name will appear here. 

  • When the current Admin doesn’t have permission to view the account that initiated the action, this column will show N/A. 

• Impersonated by: 

  • If an impersonation was going on, the account of the impersonator will appear here. 

  • If there was not an impersonation going on, this column will say N/A. 

  • You may even see a System Admin impersonating a Department Admin and performing an action on the learner as that Department Admin. 

  • When the current admin doesn’t have permission to view the Impersonating user account, this column will show N/A. 

Note: These columns are available to all the Report tools and can be included in exports like any existing column. 

Follow these steps to track User Impersonations via the Activity Feed Report:

Step 1: Navigate to Users from the Users icon on the left-side menu. 

Step 2: Select the User that you would like to report on, then on the right-hand Action Menu, click on the blue View Activity Feed action button. 

Step 3: Once prompted to the Activity Feed Report, you will be able to view the Initiated by & Impersonated by columns.