Absorb Sub-Processors

We have updated this policy and it is effective as of January 15, 2024. Changes include clarification of functionality specific products and features, applicable data processed, and new sub-processors utilized to support the LMS delivery.

Absorb Software, Inc. (“Absorb”) uses certain sub-processors to assist it in providing the Absorb LMS services as described in the Terms and Conditions. Defined terms used herein shall have the same meaning as defined in the Terms and Conditions.

A sub-processor is a third-party data processor engaged by Absorb who has or potentially will have access to or process Client Data (which may contain Personal Data). Absorb engages different types of sub-processors to perform various functions as explained in the table below.

Absorb undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process Service Data.

Absorb requires its sub-processors to satisfy equivalent obligations as those required from Absorb (as a Data Processor) as set forth in Absorb’s Data Processing Agreement (“DPA”) found here.

Below is a list of sub-processors used by Absorb to support the delivery of the service as outlined in the Terms and Conditions. Pursuant to the DPA, a Subscriber can object in writing to the processing of its Personal Data by a new sub-processor within thirty (30) days after updating of this list and shall describe its legitimate reasons to object. If Subscriber does not object during such time period, the new sub-processor(s) shall be deemed accepted.

 

Core LMS Sub-Processors

Sub-Processor Services/Purposes Entity Country
AWS

Absorb uses AWS to host its LMS. Processing includes LMS data and LMS generated data.

AWS Privacy Policy can be viewed here.

As per client selected hosting regions
ChurnZero

Absorb uses ChurnZero as a Customer Success Management solution to proactively manage retention and optimize workflow to the customers lifecycle. Data processed may include LMS administrator contact and business details and LMS details related to business insights.

The ChrunZero Privacy Policy can be viewed here.

United States
Foxy.IO

Absorb uses Foxy.IO to handle all E-Commerce transactions within the Absorb shopping cart. Data processed includes LMS user and course details, and E-Commerce transaction details.

Foxy.IO Privacy Policy can be found here.

United States
Gainsight

Absorb uses Gainsight as a Customer Success Management solution to proactively manage retention and optimize workflow to the customers lifecycle. Data processed may include LMS administrator contact and business details and LMS details related to business insights.

For Gainsight Privacy Policy, see here.

United States
Gong

Absorb uses Gong.io to record calls, emails and demos with current customers for the purpose of sales enablement and relationship management. Data processed may include contact and business details and LMS details related to business insights.

Gongs Privacy Policy, can be viewed here

United States
Microsoft (Power BI, Azure, Office 365 including Teams)

Absorb uses Azure to host mobile codes and Artificial intelligence functionality. Absorb uses Office 365 including Teams for productivity, meetings, and collaboration. Data processed may include contact and business details, meeting and LMS details related to business insights including Teams meeting recordings.

For Microsoft Privacy Policy, see here.

United States
New Relic

Absorb uses New Relic for application performance management and log management. Data processed may include user and LMS activity and generated LMS details.

For New Relic General Privacy Notices, see here.

United States
Salesforce.com

Absorb uses Salesforce.com to manage its relationship with clients and prospects. Data processed may include contact and business details and LMS details related to business insights.

Salesfoce.com Privacy Statement can be found here.

United States
Sumo Logic

Absorb uses Sumologic to manage logs including security logs. Data processed may include user and LMS activity and generated LMS details.

Sumo Logic Privacy Statement can be viewed here.

United States
Zendesk

Absorb uses Zendesk as its support ticketing system for customer services. Data processed will include user customer contact details and data shared by client contacts for support purposes.

Zendesk Privacy Policy can be viewed here.

United States
Zuora

Absorb uses Zuora to manage the billing of our clients. Processing data is limited and may include client contact details for billing purposes.

Zuora Privacy Statement can be viewed here.

United States
Zoom

Absorb uses Zoom for video conferencing. Data processed may include contact and business details, meeting and LMS details related to business insights may be included in Zoom meeting recordings.

Zoom Privacy Policy can be found here.

United States
Workato

Absorb’s use of Workato is for custom integration as a platform purchased services. Data processed may include client user HCM data and course meta data as provided by the client.

Workato Privacy policy can be viewed here

United States
WalkMe

Absorb uses WalkMe to accelerate onboarding and drive adoption of the LMS application features through in-app guides, relevant training material, and messaging. Processed data may include Client Admin Contact details.

For the WalkMe privacy policy, see here.

United States

 

Reporting Functionality

Sub-Processor

Services/Purposes

Entity Country
Dundas

Absorb uses Dundas for analytics and reporting.  Data processed may include LMS data and LMS generated data.

Dundas Privacy Policy can be found here.

As per client selected hosting regions
Fivetran

Absorb uses Fivetran for data pipelining and transportation. Data processed may include LMS data and LMS generated data.

Fivetran Privacy Policy can be viewed here.

As per client selected hosting regions
Sisense

Absorb uses Sisense for analytics, business intelligence and reporting, which is a paid add-on service offered to clients. Data processed may include LMS data and LMS generated data.

Sisense Privacy Policy can be found here.

As per client selected hosting regions
Snowflake

Absorb uses Snowflake for data warehouse for the delivery of the services related to analytics and reporting based on purchase. Data processed may include LMS data and LMS generated data.

Snowflake Privacy Notice can be found here.

As per client selected hosting regions

 

Create Sub-Processors

Sub-Processor

Services/Purposes

Entity Country
AWS

Absorb Create uses AWS to host Course content supporting its solution.

AWS Privacy Policy can be viewed here.

United States
Chargebee

Absorb Create uses Chargebee to manage the billing of our clients. Data processed included client contact and billing details.

For Chargebee Privacy Statement, see here.

India, Netherlands, Australia
Filestack

Absorb Create uses Filestack to process uploaded files from our clients.

For Filestack Privacy Statement, see here

United States
Tawk

Absorb Create uses Tawk as its live chat system for customer services. Data processed will include user customer contact details and data shared by client contacts for support purposes.

Tawk Privacy Policy can be viewed here.

United States
Mongo Atlas

Absorb Create uses Mongo Atlas to host Absorb Create data. Data processed will include both client

Mongo Atlas privacy statement can be found here.

United States
Galaxy Hosting

Absorb Create uses Galaxy hosting to host Absorb Create application.

Meteor Galaxy privacy statement can be found here.

United States

 

Absorb Affiliates

Affiliate Names Services/Purposes Entity Country
Absorb Software Inc Support, Services, and Account Management to the clients as applicable. Canada
Absorb North America, LLC

Support, Services, and Account Management to the clients as applicable.

 

United States
Absorb Technology Limited

Support, Services, and Account Management to the clients as applicable.

 

Ireland
Absorb Software UK Ltd

Support, Services, and Account Management to the clients as applicable.

 

United Kingdom
Absorb Software Australia Pty Ltd.

Support, Services, and Account Management to the clients as applicable.

 

Australia
Absorb Software Poland Sp. z o. o

Support, Services, and Account Management to the clients as applicable.

 

Poland

 

For questions or concerns with identified sub-processors, please contact Absorb Privacy Officer by emailing privacy@absorblms.com.

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