We have updated this sub-processor list as of January 16, 2025. Changes include updates to sub-processors used to support the Absorb LMS Service delivery and other add-on Services. For a complete list of changes, please contact the Absorb Privacy Officer at privacy@absorblms.com or your Absorb Account Manager.
Absorb Software, Inc. and its Affiliates as identified below (“Absorb”) use certain sub-processors to assist in providing the Absorb LMS Services as described in the Terms and Conditions and the Data Processing Addendum (“DPA”, which is available here), as applicable. Defined terms used herein shall have the same meaning as defined in the Terms and Conditions and the DPA.
A sub-processor is a third-party data processor engaged by Absorb who has or potentially will have access to or process Client Personal Data. Absorb engages different types of sub-processors to perform various functions as explained in the table below. Some sub-processors apply to the Core Absorb LMS functionality, while others only apply to add-on Services that a Client may choose to deploy as part of the Services.
Absorb undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed sub-processors that will or may have access to or process Client Personal Data.
Below is a list of sub-processors used by Absorb to support the delivery of the Services as outlined in the Terms and Conditions. Pursuant to the DPA, a Client may object in writing to the processing of its Personal Data by a new sub-processor, within the timeframe stated in the DPA, after updating of this list and shall describe its legitimate reasons for the objection. If Client does not object during the stated timeframe, the new sub-processor(s) shall be deemed accepted.
Core LMS Sub-Processors
| Sub-Processor | Services/Purposes | Entity Country |
| AWS |
Absorb uses AWS to host its LMS. Processing includes LMS data and LMS generated data. AWS Privacy Policy can be viewed here. |
As per client selected hosting regions |
| ChurnZero |
Absorb uses ChurnZero as a Customer Success Management solution to proactively manage retention and optimize workflow to the customers lifecycle. Data processed may include LMS administrator contact and business details and LMS details related to business insights. The ChrunZero Privacy Policy can be viewed here. |
United States |
| Foxy.IO |
Absorb uses Foxy.IO to handle all E-Commerce transactions within the Absorb shopping cart. Data processed includes LMS user and course details, and E-Commerce transaction details. Foxy.IO Privacy Policy can be found here. |
United States |
| Gong |
Absorb uses Gong.io to record calls, emails and demos with current customers for the purpose of sales enablement and relationship management. Data processed may include contact and business details and LMS details related to business insights. Gongs Privacy Policy, can be viewed here |
United States |
| Microsoft (Power BI, Azure, Office 365 including Teams) |
Absorb uses Azure to host mobile codes and Artificial intelligence functionality. Absorb uses Office 365 including Teams for productivity, meetings, and collaboration. Data processed may include contact and business details, meeting and LMS details related to business insights including Teams meeting recordings. For Microsoft Privacy Policy, see here. |
United States |
| New Relic |
Absorb uses New Relic for application performance management and log management. Data processed may include user and LMS activity and generated LMS details. For New Relic General Privacy Notices, see here. |
United States |
| Okta Inc. |
Absorb uses Okta Customer Identity Cloud to enable single sign-on (SSO) for access to the following support platforms: The Absorb Knowledgebase; Absorb Academy and The Absorb Ideas Portal. Okta privacy policy can be accessed here. |
United States |
| Salesforce.com |
Absorb uses Salesforce.com to manage its relationship with clients and prospects. Data processed may include contact and business details and LMS details related to business insights. Salesfoce.com Privacy Statement can be found here. |
United States |
| Sumo Logic |
Absorb uses Sumologic to manage logs including security logs. Data processed may include user and LMS activity and generated LMS details. Sumo Logic Privacy Statement can be viewed here. |
United States |
| Zendesk |
Absorb uses Zendesk as its support ticketing system for customer services. Data processed will include user customer contact details and data shared by client contacts for support purposes. Zendesk Privacy Policy can be viewed here. |
United States |
| Zuora |
Absorb uses Zuora to manage the billing of our clients. Processing data is limited and may include client contact details for billing purposes. Zuora Privacy Statement can be viewed here. |
United States |
| Zoom |
Absorb uses Zoom for video conferencing. Data processed may include contact and business details, meeting and LMS details related to business insights may be included in Zoom meeting recordings. Zoom Privacy Policy can be found here. |
United States |
| Workato |
Absorb’s use of Workato is for custom integration as a platform purchased services. Data processed may include client user HCM data and course meta data as provided by the client. Workato Privacy policy can be viewed here. |
United States |
Reporting Functionality
| Sub-Processor |
Services/Purposes |
Entity Country | |
|---|---|---|---|
| Fivetran |
Absorb uses Fivetran for data pipelining and transportation. Data processed may include LMS data and LMS generated data. Fivetran Privacy Policy can be viewed here. |
As per client selected hosting regions | |
| Sisense |
Absorb uses Sisense for analytics, business intelligence and reporting, which is a paid add-on service offered to clients. Data processed may include LMS data and LMS generated data. Sisense Privacy Policy can be found here. |
As per client selected hosting regions | |
| Snowflake |
Absorb uses Snowflake for data warehouse for the delivery of the services related to analytics and reporting based on purchase. Data processed may include LMS data and LMS generated data. Snowflake Privacy Notice can be found here. |
As per client selected hosting regions | |
Create Sub-Processors
| Sub-Processor |
Services/Purposes |
Entity Country | ||
|---|---|---|---|---|
| AWS |
Absorb Create uses AWS to host Course content supporting its solution. AWS Privacy Policy can be viewed here. |
United States | ||
| Chargebee |
Absorb Create uses Chargebee to manage the billing of our clients. Data processed included client contact and billing details. For Chargebee Privacy Statement, see here. |
India, Netherlands, Australia | ||
| Filestack |
Absorb Create uses Filestack to process uploaded files from our clients. For Filestack Privacy Statement, see here. |
United States | ||
| Tawk |
Absorb Create uses Tawk as its live chat system for customer services. Data processed will include user customer contact details and data shared by client contacts for support purposes. Tawk Privacy Policy can be viewed here. |
United States | ||
| Mongo Atlas |
Absorb Create uses Mongo Atlas to host Absorb Create data. Data processed will include both client Mongo Atlas privacy statement can be found here. |
United States | ||
| Galaxy Hosting |
Absorb Create uses Galaxy hosting to host Absorb Create application. Meteor Galaxy privacy statement can be found here. |
United States | ||
Communities Sub-Processors
| Sub-Processor | Services/Purposes | Entity Country |
| Api.video |
Absorb Communities uses Api.video to handle the livestreams, video playback, and store session recordings. Data processed may include livestream video and audio data. Api.video Privacy Policy can be viewed here. |
United Sates, European Union |
| Daily |
Absorb Communities uses Daily to create rooms and support real-time video and audio from our clients. Data processed may include host, viewer and room names.
|
As per live's primary host region, including United States, European Union, United Kingdom, Australia, India, South Korea, Singapore, Brazil and South Africa |
| Pusher |
Absorb Communities uses Pusher to enable real-time communication between Community members. Data processed may include messages, mentions and notifications. Pusher's Privacy Policy can be viewed here. |
As per client selected hosting regions |
| Typesense |
Absorb Communities uses Typesense to index and search community content. Data processed may include messages, forum topics, user names and live names and descriptions. Typesense Privacy Policy can be viewed here. |
As per client selected hosting regions |
Absorb Affiliates
| Affiliate Names | Services/Purposes | Entity Country | ||
| Absorb Software Inc | Support, Services, and Account Management to the clients as applicable. | Canada | ||
| Absorb North America, LLC |
Support, Services, and Account Management to the clients as applicable. |
United States | ||
| Prometheus Development LLC |
Support, Services, and Account Management to the clients as applicable. |
United States | ||
| Absorb Technology Limited |
Support, Services, and Account Management to the clients as applicable. |
Ireland | ||
| Absorb Software UK Ltd |
Support, Services, and Account Management to the clients as applicable. |
United Kingdom | ||
| Absorb Software Australia Pty Ltd. |
Support, Services, and Account Management to the clients as applicable. |
Australia | ||
| Absorb Software Poland Sp. z o. o |
Support, Services, and Account Management to the clients as applicable. |
Poland | ||
For questions or concerns with identified sub-processors, please contact Absorb Privacy Officer by emailing privacy@absorblms.com.
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