Frequently Asked Questions (FAQs)

Absorb Components & Features

• Deletion vs Inactivation for Courses, Curricula & Users
• Absorb AI Program Overview
• Cancelling an ILC
• Using AI Writing Tools in the Rich Text Editor
• How Curriculum Progress is Calculated
• Edit Activity Page
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General Troubleshooting

• Login Help
• Why Files May Fail to Upload
• Internet Disconnections During a Timed Assessment
• Preventing and Resolving Duplicate User Accounts
• Limits on Custom Fields, File Uploads and Character Counts
• Troubleshooting Features Not Appearing as Expected
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SSO Troubleshooting

• Troubleshooting SSO: SAML Trace
• Troubleshooting SSO: Incoming SAML 2.0 Account Provisioning
• Troubleshooting Incoming SAML SSO