Absorb Intelligent™ is a suite of artificial intelligence tools in Absorb LMS that combines machine learning, natural language processing, automation, and optimization to enrich the Learner experience and increase efficiency for Admins. This article describes Intelligent Assist, a core Absorb Intelligent feature in the Admin Experience (AE) that lets Admins navigate to Reports and perform common tasks using natural language commands. It also covers the related Filter Suggestions tool and other connected Absorb Intelligent features available in your Portal.

How Intelligent Assist Works

Intelligent Assist appears in the search bar at the top of the Admin Experience. When an Admin types a natural language request, Intelligent Assist returns one or more ranked suggestions. Each suggestion can be expanded to preview the destination Report or action and any filters that will be applied. Clicking a suggestion navigates the Admin directly to the matching Report or starts the corresponding task.

Common examples of supported queries include:

• Generating filtered Reports, such as Show me active Learners in the Sales department.
• Locating specific Users, such as Show me all the Users that did not pass "Security Compliance Training".
• Initiating standard Admin tasks, such as adding a User, sending a Message, or creating a Course.

Intelligent Assist supports the most common Admin Reports and actions across Users, Courses, Course Enrollments, Departments, Roles, Venues, Billboards, and Collaborations. Results are scoped by the Admin's Role and permissions: Reports or actions outside the Admin's access will not appear in suggestions.

Search Modes

Intelligent Assist supports several search styles. Each style helps Intelligent Assist understand the intent of a query and return the most relevant suggestion.

Filter Suggestions

Filter Suggestions automatically recommend filters for supported Admin Reports, based on filtering patterns observed across the LMS. Suggestions appear alongside, and visually distinct from, manually applied filters, and refresh as new filters are added.

Up to four Filter Suggestions appear per supported Report. To work with a suggestion:

• Click the + icon to apply the suggestion as a standard filter. A new set of suggestions then appears based on the updated filter set.
• Click the middle of a suggestion tile to customize the filter values before applying it.

Filter Suggestions improve as Admins manually build filters in supported Reports. Applying a Saved Layout does not contribute to suggestion accuracy: only filters built manually do.

Best Practices

Consider the following tips when using Intelligent Assist to return the most accurate results:

• Phrase queries in natural, active voice, such as Show me failed Enrollments in Driving Safety.
• Use quotation marks (single or double) when identifying multi-word Course or Department names, or any value that contains special characters such as a hyphen. Quotation marks are not required when searching first names, last names, usernames, or email addresses.
• Use the exclamation point (!) to broaden a search across multiple entity types when looking for any record containing a specific value.
• Confirm your Portal Time Zone under Portal Settings when searching for events tied to a specific date or time, since results are anchored to the configured Time Zone.
• Continue using Intelligent Assist regularly. The more queries and selections that Admins make, the more accurate its suggestions become over time.

Requirements and Availability

Intelligent Assist is available based on the following conditions:

• Language: The primary language set in the Admin's User Profile must be English or French. Intelligent Assist does not render for Admins using other languages.
• Environment: Intelligent Assist is available in the Production environment only. It cannot be tested in Sandbox environments.
• Permissions: Results are scoped to the Admin's Role and assigned permissions. Reports and actions outside the Admin's access do not appear in suggestions.

Other Absorb Intelligent Features

The Absorb Intelligent™ suite includes additional AI-powered tools beyond Intelligent Assist:

• Intelligent Recommendations: Surfaces additional Courses of interest to Learners based on completed Courses, overall completions, and popular Courses among similar Users.
• Intelligent Ranking: Delivers search results in an optimized order based on historical User choices, continuously adjusting as new data is collected across the Portal.
• Absorb Pinpoint: Automatically transcribes and timestamps video lessons so Learners can navigate directly to a specific topic within a video. 
  • For more information, see New! Absorb Pinpoint.

Related AI Assistants

Intelligent Assist focuses on natural-language search and Admin actions. For conversational, chat-based AI assistance in the LMS, the Absorb Aura family adds a separate suite of AI agents for Admins and Learners. These features are optional, configured separately from Intelligent Assist, and have their own language and availability requirements.

• Aura Admin Assist: An AI assistant in the Admin Experience that answers product questions and retrieves supported LMS data through a chat panel. 
  • For more information, see Aura Admin Assist.
• Aura Learner Agent: An AI assistant in the Learner Experience that helps Learners find Courses, ask questions about content, and request recommendations. 
  • For more information, see Aura Learner Agent.

The more Absorb Intelligent™ is used, the more accurate its results become. The platform continues to learn from new content, User behaviors, and search queries to surface the most relevant options and results.