How Time Zones Affect Certificate Completion Dates

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Applies to: Starter, Pro, Plus, & Enterprise Plans

In Absorb, certificates are issued dependent on the time zone the learner is in, and recorded in Coordinated Universal Time (UTC). This can result in a certificate with a completion date that is different to an admin in one time zone, while it appears as correct to the learner in their own time zone.

For example, if a learner completes a course at 11:00 PM Pacific Time (PT) on Wednesday November 16th, Absorb records this as Thursday, November 17th at 7:00 AM UTC. For an admin, Absorb will automatically update the recorded UTC completion date depending on the admin's local machine time zone settings. If the admin happens to have their computer's time zone set to Eastern time, then the completion date will be Thursday, November 17th, due to this time difference.

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