The Absorb Learning Mobile App aligns with the latest OS release of both iOS and Android devices. The Mobile App no longer supports the following operating system versions:
- iOS versions: 15, 16, 17 or below.
- Android versions: 12 or below.
You can continue using the app on older OS versions and will still receive new features. However, we won’t be able to fix bugs that occur only on unsupported OS versions. If an issue affects both supported and unsupported versions, it will be addressed in future updates. To ensure the best experience, we recommend upgrading your device’s operating system.
The Absorb Learning Mobile App allows Learners to access the Learner Experience through their iOS and Android mobile devices, including phones, iPads, and tablets. The branding of the Absorb Learning Mobile App will be consistent with the web based Learner Experience.
When Learners are signed in to the Absorb Learning Mobile App, they will have access to your browsable Course Catalog and they will be able to access Online Courses or Curricula. Supported Lesson types include:
Supported Lesson Types
- Object
- Video
- Assessment
- Survey
- Task (Online Only)
- SCORM 1.2
- SCORM 2004
- Tin Can
- AICC
- SkillPill content library, including licensing check (Online Only)
- LinkedIn Learning content library (Online Only)
- BizLibrary content library, including licensing check (Online Only)
- Absorb Amplify content library, including licensing check (Online Only)
- Go1 content library, including licensing check (Online Only)
Learners can access Lessons online or offline through the App by downloading the Lesson on their mobile devices. If Learners complete a course offline, they can synchronize their progress once they have reconnected to the internet.
Online Courses must have Availability > Allow Course Content Download enabled for the Learner to download the Online Course Lessons and work offline.
Single Sign-On Support
Learners will be able to sign in through the Service Provider Initiated SAML SSO settings that have been configured in the Portal Settings of the Portal.
The ADP Connector SSO is not currently supported by the Absorb Learn Mobile App, and you will need to leverage a separate Service Provider Initiate SAML SSO if this workflow is preferred.
Configuring the Mobile App
Prior to enabling the Mobile App for use in an Online Course. The Mobile App must be enabled at the Portal Settings level. For new Portals, the Mobile App is enabled by default.
Once Mobile App has been enabled, Systems Admins can brand the Mobile App with its own logo, or change design elements by modifying the Theme. Mobile App availability can now also be toggled on or off for Online Courses.
Enabling the Mobile App
These steps indicate how to enable the Mobile App if it isn't already for your environment.
- Access the Portal as a System Admin.
- Login to the Admin Interface.
- Select Account from the right hand side action bar.
- Navigate to Portal Settings. You will land on the Info tab of Portal Settings.
- Scroll down until you locate the Enable App Mobile toggle button.
- Turn the Mobile App toggle ON.
- Select Save from the top right action bar.
The way our Mobile App updates is dependent on local device settings, which govern whether updates are automatic or manual. Automatic updates must be enabled in either the Play Store (Android) or in settings for the App Store (iOS) in order for the Mobile App to be updated automatically. Otherwise, updates will need to be done manually from the Play Store/App Store.
Note that mobile devices managed by a company/organization may have their own update cadence, depending on how internal IT teams decide application updates should be handled.
Course Configuration
In historical versions of the Mobile App it was required to toggle a Course to be available for the Mobile App. In version 4.0+ of the Mobile App, this is no longer the case. An Online Course or Curriculum is available in the Mobile App so long as the enrollment rules and visibility matches the User accessing it.
Absorb Learning Mobile App Course Limitations
When accessing a Course via the Mobile App, various aspects of Course functionality differ from the in-browser experience.
Video Objects
When using Video Objects in a Course offered via the Absorb Learning Mobile App, note progress is not bookmarked in the same way it is when accessed in a browser. Learners who disengage with a Video Object on the Mobile App without completing may need to restart the video when opening the Course again for this reason.
Course Uploads
Course Uploads are not supported in the Absorb Learning Mobile App. Courses that rely on the Course Uploads feature cannot be successfully completed by Learners through the app.
Learners must access Courses containing Course Uploads through a web browser to complete this content.
Branding your Absorb Learning Mobile App
The colors you select in your Template for the Learner Experience will also determine which colors will display in the Absorb Learning Mobile App. Below you will see a chart that identifies which colors you select on your Template and what specific location of the Mobile App is updated.
To access the color options, follow these steps:
- Select the Gear icon
from the left hand side to open the Setup menu.
- Select the Templates option.
- Select the Department Template you want to Edit.
- Select Edit from the right hand side.
- On the Template page select the Theme tab.
- Click and expand the Colors section.
| Section of Mobile App Displayed | Displayed Location | Color Setting in Theme |
|---|---|---|
| Navigation | Navigation Bar tint color | Base |
| Navigation Bar background | Base | |
| Progress | Progress Bar | Primary |
| Progress Bar Fill Color | Primary | |
| Root Pop Up | Success Pop-up | Success (Darkest hue) |
| Failure Pop-up | Failure | |
| Login | Background | Base |
| Header | Base | |
| Username Text Field tint color | Primary | |
| Username Error tint color | Failure (Darkest shade of color) | |
| Password Text Field tint color | Primary | |
| Password Error tint color | Failure (Darkest shade of color) | |
| Error message label | Failure (Darkest shade of color) | |
| Button background | Primary | |
| Bio Login Button background | Primary | |
| New URL Button | Danger | |
| Password reset | Username Text Field | Primary |
| Username Text Field Error | Failure (Darkest shade of color) | |
| Email Text Field | Primary | |
| Email Text Field Error | Failure (Darkest shade of color) | |
| Error Message Label | Failure (Darkest shade of color) | |
| Next Button | Primary | |
| Password Create | Password Text Field | Primary |
| Password Text Field Error | Failure (Darkest shade of color) | |
| Confirm Password Text Field | Primary | |
| Confirm Password Text Field Error | Failure (Darkest shade of color) | |
| Error Message Label | Failure (Darkest shade of color) | |
| Next Button | Primary | |
| Menu | Header Background | Base |
| Upper Header Background | Base (Darkest shade of color) | |
| Lower Header Background | Base | |
| Close Button | Header Icons | |
| Avatar background | Header Icons | |
| Avatar border | Header Icons | |
| Camera Icon background | Highlight | |
| Camera Icon tint | Banner Button | |
| Upper Username color | Header Icon | |
| Initials Label color | Base | |
| Menu table container background color | Base (Darkest shade of color) | |
| Pop-up Failure | Failed | |
| Pop-up Success | Success | |
| Menu Cell background | Base (Medium shade of color) | |
| Menu Cell text color | Header Icon | |
| Menu Cell Icon color | Header Icon | |
| Badge container | Highlight | |
| Biometric toggle background | Highlight | |
| Course List | Course Rating color | Feedback (Darkest shade of color) |
| Action Button | Primary | |
| Enroll Status background | Primary (Darkest shade of color) | |
| Course Enrolled background | Primary (Darkest shade of color) | |
| Course List rating | Feedback (Darkest shade of color) | |
| Course List Badge text color | Header Icon | |
| Badge Menu Button | Header Icon | |
| Course Navigation right bar button Icon | Header Icon | |
| Course List & Catalog segment background | Base (Darkest shade of color) | |
| Course List & Catalog segment text | Header Icon (Darkest shade of color) | |
| Sorting options Action Sheet background color | Base | |
| Action Sheet item color | Header Icon | |
| Action Sheet all items | Header Icon | |
| Course Details View | Navigation Bar | Header Icon |
| Back Button | Header Icon | |
| Expand Button | Hyperlink | |
| Course Description background | Warning (Darkest shade of color) | |
| Lesson Activity Status Color - Complete | Success | |
| Lesson Activity Status Color - Failed | Failure | |
| Lesson Action Color - Complete | Success | |
| Lesson Action Color - Failed | Failure | |
| Lesson Action Color - Default | Primary | |
| Search | Text Field | Base (Darkest shade of color) |
| Place Holder | Header Icon | |
| Search Image Icon | Header Icon | |
| Clear Button | Header Icon | |
| Terms & Conditions | Agree Button | Primary |
| Agree Button text color | Banner Button | |
| Disagree Button | primary | |
| Disagree Button text color | Banner Button |
How to Add a Logo
The following steps indicate how to add a Logo that is visible from the Mobile App.
If you have more than one Department Template setup in your Portal, the Mobile App will identify the Learner's Department and provide the Department Template that is assigned to them.
- Navigate to Setup from the Admin Menu and select Templates. You will be routed to the Templates page.
- Select the Department Template that needs a Mobile App Logo added.
- Choose Edit from the right-hand side Action Menu.
- Navigate to the Settings tab from the top of the Department Template page and select Logo.
- Click the Logo section.
- The Logo section will expand and you will then be presented with the option to load the Mobile App Logo.
- Select Upload a File to add your Logo. Search and find your image and select open or double click to add.
- Admin Refresh Experience - 16 x 16px and 300 KB max size
- Select Save to accept your changes.
Troubleshooting
When accessing the Absorb Learning Mobile App, Learners may experience some common issues. We have provided possible causes and solutions for these issues as well as information on how to reach out to the Absorb Help Desk for additional assistance if needed.
Consider the following possible issues and their resolutions:
| Issue | Solution |
| Learner experiencing errors when attempting to sync their progress from the Absorb Learning Mobile App to the web LMS. |
Likely cause: Admin made changes to the Lessons or the Admin unenrolled the Learner from the Online Course while Learner was working on course content offline. Solution: Admins should contact Learners In Progress prior to making any changes that may disrupt their progress offline. |
| Learner receives the error message Access Denied. Please contact your Administrator when logging into the LMS through the Absorb Learning Mobile App. |
Likely cause: The Absorb Learning Mobile App has not been enabled Solution: System Admin will need to enabled in Portal Settings > Info > Enable App Mobile. |
| Learner receives the error message: An unexpected error has occurred when logging into the LMS through the Absorb Learning Mobile App. |
Likely cause: The default Language for this Learner is not selected in their account. Solution: System Admin will need to select a Language in User Management > Details > Language. |
A Learner tries to log in via the Mobile App but receives the warning "Too many failed attempts - please wait 15 minutes and try again." |
This may be occurring because the Learner is required to set a new password on first time log in. To resolve this issue, have the Learner access the LMS via the web interface, confirm they can log in successfully, then attempt to log in via the Mobile App again. |
If Learners continue to experience any issues after these solutions have been attempted, Admins can open a support ticket by going to https://support.absorblms.com and selecting Contact Us. Be sure to include the following information:
- Device and OS information (e.g. iPhone, iOS 12.3.1 or Samsung Galaxy S9+)
- Issue details (e.g. error message received)
- Steps taken to fix the error
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