This article focuses on covering various causes within Absorb LMS for a User account not allowing for the Save button to be clicked. The Save button will appear dull, or greyed out in such a circumstance:

Required Fields Without a Value

When creating or editing a User account, it is important to review each field marked as required. The fields which are required may vary depending on your Portal configuration, but by default the following should always be included:

• First Name
• Last Name
• Username
• Password
  • And Confirm Password if creating a new User.
• Department

It is possible that other fields are required such as Country, but this depends on the Portal configuration and requirements of your organization for User accounts.

Integration Manages User Fields

Depending on the configuration of your Portal, and the Connected Apps or Integrations that are being used. Your Users may be involved in a sync where the source of truth for a specific field is outside of your Absorb LMS Portal. In such a situation, the field cannot be modified in Absorb via the Admin Experience and you will be unable to Save changes to that User or the field in question.

If you are using a Connected App or Integration and cannot save changes to a User in Absorb, review alongside your System Administrator to determine if that field is managed in an application or software suite outside of Absorb LMS.