September 2026 Release: Department Message Branding

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September Release: Department Message Branding

This release introduces Department Message Branding to the LMS.

All Regions:Monday, September 14th, 2026
A Note: Deployment timelines are as per the release timelines above. New features may take up to one week to become available in your environment after deployment.

 

This release introduces Department Message Branding, allowing multi-tenant customers to tailor their message branding for each Department.

Explore this exciting new feature in Absorb Academy! Learn how to configure Message Branding for Departments in your Portal!

 

Availability & Impact

Who's affected: All Portals. This feature is most relevant to multi-tenant customers running multiple brands, regions, or subsidiaries within a single Portal.

Default state: All Departments inherit their branding, contact details, and sender identity from the Portal by default. No behavior changes for Departments without an override configured.

Admin control: Requires the Manage Message Branding permission. Admins without this permission will not see the Message Branding option.

 

New Features

Departments can now customize their messages branding, contact details, and sender identity independently of the Portal default, and independently of any Parent Department.

 

Accessing Message Branding

Message Branding can be configured from the Departments report or the Edit Department page. New Departments must be saved before Message Branding can be configured. 

To access Message Branding for a Department, follow the steps below: 

  1. Access the Admin Experience.
  2. Open the Users menu and select Departments.
    absorb-department-message-branding-access-departments-report.png
     
  3. Locate the Department you want to configure and open its Action menu.
    absorb-department-message-branding-department-selection-action-menu.png
     
  4. Click Message Branding.

 

Message Branding can also be accessed from the Edit Department page. To access Manage Message Branding through this page, follow the steps below:

  1. Access the Admin Experience.
  2. Open the Users menu and select Departments.
    absorb-department-message-branding-access-departments-report.png
     
  3. Select the Department you want to configure Message Branding for.
  4. Click Edit Department in the Action menu.
    absorb-department-message-branding-department-selection-action-menu-edit-department.png
     
  5. Scroll down to Message Branding
  6. Click Manage
    absorb-department-message-branding-edit-department-manage-message-branding.png

 

Branding

The Branding section controls the visual appearance of messages sent to Learners in the Department. A Brand Source toggle determines where these values come from:

  • Use Learner Theme Branding: Base color, Highlight color, and Message header logo are read-only and inherited from the Department's Learner Theme.
absorb-department-message-branding-branding-screen.png

 

  • Use Custom Message Branding: Base color, Highlight color, and Message header logo become editable for this Department only. The logo can either be uploaded to the LMS or linked from a URL. 
absorb-department-message-branding-branding-screen-custom-branding.png

 

Footer Text is always editable, regardless of Brand Source, and supports the {{Company Name}} placeholder.

When uploading or linking a Message header logo, files must be PNG, JPG, or SVG format, up to 600 KB. The recommended dimensions are 620 x 312 pixels.

 

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