Absorb Create Support is available during business hours (9 am-6 pm EST) from Monday - Friday. You can reach us by email or by submitting a ticket from our Help Desk.
Please note: Our support team is only able to assist users with admin access. Front-end users will need to contact their System admin for assistance.
When contacting our Support team, please provide the following information (if applicable):
- Company name and/or portal URL (e.g., *.myabsorb.com)
- Examples of users affected (e.g., usernames)
- Example of curricula and/or courses affected
- Screenshots of errors or odd behavior
- Applicable attachments (e.g., .csv file, course file, etc.)
- Steps to replicate the issue
Send an email
You can open a support ticket anytime by emailing firstname.lastname@example.org