Contacting the Absorb Create Support Team

Absorb Create Support is available during business hours (9 am-6 pm EST) from Monday - Friday. You can reach us by email or by submitting a ticket from our Help Desk.

Please note: Our support team is only able to assist users with admin access. Front-end users will need to contact their System admin for assistance.


When contacting our Support team, please provide the following information (if applicable):

  • Company name and/or portal URL (e.g., *
  • Examples of users affected (e.g., usernames)
  • Example of curricula and/or courses affected
  • Screenshots of errors or odd behavior
  • Applicable attachments (e.g., .csv file, course file, etc.)
  • Steps to replicate the issue

Send an email
You can open a support ticket anytime by emailing


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