Contacting the Absorb Create Support Team

New to Create? Check out our Create Onboarding Guide on Absorb Academy! Please be advised you must be signed into Absorb Academy in order to access this course.

Absorb Create Support is available during business hours (9 am-6 pm EST) from Monday - Friday. You can reach us by email or by submitting a ticket from our Help Desk.

Please note: Our support team is only able to assist users with admin access. Front-end users will need to contact their System admin for assistance.


When contacting our Support team, please provide the following information (if applicable):

  • Company name and/or portal URL (e.g., *
  • Examples of users affected (e.g., usernames)
  • Example of curricula and/or courses affected
  • Screenshots of errors or odd behavior
  • Applicable attachments (e.g., .csv file, course file, etc.)
  • Steps to replicate the issue

Send an email
You can open a support ticket anytime by emailing


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