Absorb Create Support is available during business hours (9 am-6 pm EST) from Monday - Friday. You can reach us by email or by submitting a ticket from our Help Desk.
Please note that our support team is only able to assist Users with Admin access. Front-end Users will need to contact their System Admin for assistance.
Ticket Details
When contacting our Absorb Create Support team, please provide the following information (if applicable):
- Company name and/or portal URL (e.g., *.myabsorb.com).
- Your username and affected username.
- Name of affected Create Course.
- Name of affected Slide.
- Name of matching LMS Course.
- Steps to replicate the issue.
- Full screen recording or screenshots showing the steps, including where you are in the system, what buttons or fields you click, what is happening, any error messages, etc. Please ensure that you include the URL at the top of the screen.
- Applicable attachments (e.g., Powerpoint, image/audio/video file(s), PDF file).
Contacting Create Support
There are two ways to contact the Create support team, either through the Create app or through the Create support email.
Contact Through Create
In Create, you can submit a support ticket directly by clicking on the Help (?) button in the upper right corner of the screen, and selecting the Contact Us option.
Selecting this option will open a new window where you can create a new ticket.
Once you have filled out the details of your request, click Submit.
Contact Through Email
You can contact the Absorb Create support team anytime by emailing support@absorbcreate.com
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