Absorb Aura uses a credits system to manage use of certain AI features. All clients will receive an initial pool of credits as part of their plan, and can purchase more if needed.
If you have questions about credits, or your organization's credit usage, your Account Manager can provide assistance.
Aura Features That Use Credits
Certain features in Absorb Aura consume credits from your organization's pool when used. These features are:
- Aura Learner Agent chats
- Course Indexing for Aura Learner Agent
- Aura Create
Note that Aura Admin Assist chats are free and do not consume credits.
Credit Usage Chart
Each Aura feature managed through credits has a corresponding credit cost. The table below outlines the cost for each feature.
| Feature | Credits Consumed | When Credits Are Consumed |
| Aura Learner Agent Chats | 3 | When a Learner completes an Aura chat interaction. |
| Course Extraction (Aura Learner Agent) | 600 | When a Course is extracted for Aura. This is applied on a per Course basis. |
| Aura Create Chats | 3 | Each conversation turn between an Admin and Aura. |
| Aura Create Course Generation | 700 | When a Course preview is generated for the first time. |
You will receive a notification when your organization reaches these credit consumption thresholds:
- 70%
- 90%
- 100%
When all credits have been consumed, you can continue to use free Aura features like Aura Assist. When using Aura Create, you can continue using the chat, but will be prevented from generating a new Course preview until more credits become available. Course Indexing will not be available until more credits are added. If you would like to purchase more credits, your Account Manager or Client Success Manager can provide assistance.
Check Credit Usage
Administrators can review your organization's credit usage, including consumed and remaining credits, in Client Settings.
To view your credit usage, access the Admin Experience and follow these steps:
- Open the Account menu in the top right corner of the LMS.
- Click Client Settings.
- Click Aura configuration.
- Click Credit usage.
Aura credit usage is displayed as the amount of credits consumed from your organization's total credits.
Frequently Asked Questions
Below are frequently asked questions regarding Aura credits, including answers and solutions.
Do Credits Impact All Aura Features?
No. Credits are only consumed by Aura Learner Agent chats, Course indexing, and Aura Create. Aura Assist chats are free and do not consume credits. Other AI features outside of Aura are also not impacted by the credits system.
How to Purchase Additional Credits?
Your Account Manager or Customer Success Manager can assist in purchasing additional credits.
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