This release introduces Department-level availability selection for the Aura Learner Agent, and usage insights for the Aura Chats report. The Department Selector allow System Administrators to grant access to the Learner Agent on a Department-level basis. New role permissions and Widgets provide greater insight for specific roles into the Aura Chats report. 

New features rolling out to Absorb Aura including the Department Selector for the Aura Learner Agent, and usage insights for the Aura Chats report. 

Aura Learner Agent: Department Selector

Admins can select one or multiple Departments when enabling the Aura Learner Agent for Specific Learners. When a Department is selected, Admins can choose whether that Department's sub-Departments are also included. Department selection is only available when the Specific Learners toggle is enabled. 

• More information can be found in the Aura Learner Agent article. 

Aura Chats Role Permissions

Admins can now configure access to the Aura Chats report on a role basis when creating new roles. Some roles will have these permissions enabled by default.

• More information can be found in the Aura Chats Report and Admin Roles and Permissions articles.

New Aura Widgets in the Admin Hub

New Widgets in the Admin Hub provide insight into how Learners engage with Aura. 

These new Widgets are:

• Total chats
• Unique users
• Average chat turns
• Chat activity

These Widgets draw information from the Aura Chats report and can be added to Dashboards in the Admin Hub.

• More information can be found in the Widgets in the Admin Hub article.