This article explains how System Admins can review a User's Absorb Aura conversations using the Aura Chats report. It covers how to access the report, what data is available, how to filter results, and how to export a conversation for offline review.

Report Availability

Admins with the View Aura Chats Report permission can view and access this report. The View Dashboard permission allows Admins to view Widgets or Dashboards related to the Aura Chats report. The Export chat logs permission allows Admins to export logs of Aura conversations for offline review. Certain roles have these permissions enabled by default. Custom Roles can be configured to include these permissions.

More information about Default Admin Roles and these permissions can be found in the Admin Roles & Permissions article.

Access the Aura Chats Report

The Aura Chats report is accessed from the Users report and is scoped to a single selected User.

In the Admin Experience, follow these steps:

1. Click the Users tile in the left-hand menu, and select Users to open the Users Report.  
   
    
2. Select the row for the User whose Aura conversations you want to review.
3. Click View Aura Chats in the Actions menu.
   
    

The Aura Chats report opens, prompting the Admins to select from either the Admin or Learner Experience. Once an experience is selected, the report displays that User's Aura chat sessions as individual line items.

Report Data

Each row in the Aura Chats report represents a single chat session. The following columns are available.

Displayed by default:

• Starting Message
• AI Agent
• Username
• Department
• Turns
• Date Modified

Available as additional columns:

• Date Added
• First Name
• Last Name
• ID

Filter by AI Agent

Use the AI Agent filter to narrow the report to conversations from a specific Aura surface.

• Microsoft Teams:  conversations from the Aura Learner Agent used through Microsoft Teams.
• Admin Assist:  conversations from Aura Admin Assist.
• Learner Assist:  conversations from the Aura Learner Agent in the LMS or the Aura extension for Google Chrome.
• Course Authoring: conversations from the Aura Create Course Authoring agent.

The Aura Chats report also supports standard report functionality, including sorting, additional filtering, pagination, and column configuration.

Export Chat Conversations

A full conversation can be exported as a CSV (Comma-Separated Values) file for offline review by System Administrators. 

1. Open the Aura Chats report for the desired User.
2. Select one or more chat session rows.
3. Click Export Chat Logs.
   
    
4. Open the downloaded file to review the full conversation, including the sender, message content, timestamp, and any tool results.

Report Limitations

The following limitations apply to the Aura Chats report.

• Report data respects the Admin's existing user management scope. Users outside that scope do not appear in the report or the report exports.
• Admins can view and export chat sessions but cannot delete or modify them.
• Admins can view their own Aura Admin Assist chats through the report but cannot view other Admins' Aura Admin Assist chats.

View Aura Chats Data in the Dashboard

Admins with the correct Aura Chats permissions can add Widgets to view Aura Chats data on their Dashboard.

The following Widgets provide insight into Aura Chats:

• Total chats
• Unique users
• Average chat turns
• Chat activity

More information about Aura Widgets can be found in the Widgets in the Admin Hub article. The Admin Roles & Permissions article contains more information about the required permissions to view these Widgets. 

Related Articles

Looking for more information about Aura? You can review these articles to learn more:

• Aura Learner Agent
• Aura Admin Assist
• Aura Credits System Overview
• Aura Extension for Google Chrome
• Aura for Microsoft Teams
• User Administration Report
• Widgets in the Admin Hub
• Admin Roles & Permissions