This article outlines how to configure and use the Microsoft Teams Integration within Absorb LMS. It covers enabling chat functionality, sending Nudge Notifications, and key requirements for successful configuration. Additional details on how the integration functions and what data is used are also included.

Microsoft Teams Integration Overview

The Microsoft Teams Integration supports collaboration and communication by allowing Users to initiate chats and receive notifications directly within Microsoft Teams. These features enhance informal learning and engagement across your organization.

With this integration, Users can launch Chat(s) from an Absorb Engage Collaboration or LMS discussion into Microsoft Teams. These chats use a Microsoft Teams deeplink that opens a pre-populated chat with the correct participants.

The integration also enables Nudge Notifications for Online Courses and Curricula to be delivered directly within Microsoft Teams, in addition to email and LMS Messages.

Important Nudge Notification Requirement

To enable Nudge Notifications in Microsoft Teams, the Absorb LMS app must be added to a Teams environment. This can be done by adding the app to a team or channel, depending on your Teams configuration.

Note: This integration differs from the Zoom Integration used for Instructor-Led Courses (ILCs). For virtual meeting setup using Microsoft Teams, refer to the Microsoft Teams virtual meeting setup article.

Getting Started

This section explains how to enable the Microsoft Teams Integration and configure its core features within the Absorb Admin Experience.

Enable Microsoft Teams Integration

To activate the integration, update the Portal Settings in your LMS.

1. Access the Admin Experience as a System Admin.
2. Access Portal Settings.
   
    
3. Open the Info tab.
   
    
4. Toggle Enable Microsoft Teams Integration to On.
   
    
5. Complete the new configuration options:
   

Configuration Options

Once enabled, the following configuration options become available:

• Microsoft Teams Tenant ID: Identifies your organization’s Teams instance for notification delivery.
• Enable Microsoft Teams Nudge Notifications: Sends Course and Curriculum Nudges to Teams.
• Enable Microsoft Teams Chat: Allows Users to initiate chats from Collaborations.

A User’s LMS email must match their Microsoft Teams User Principal Name to enable chat and notifications.

Configure Nudge Notifications

This section explains how to enable and configure Nudge Notifications for Microsoft Teams.

Enable Nudge Notifications

After enabling the integration, configure notification delivery.

1. Navigate to Portal Settings.
2. Enter your Microsoft Teams Tenant ID.
3. Toggle Enable Microsoft Teams Nudge Notifications to On.
   

You may need to work with your Microsoft Teams administrator to:

1. Identify the Tenant ID.
2. Install the Absorb LMS app using Microsoft Teams app installation instructions.

Configure Course Nudge Settings

Nudge Notifications are configured at the Course or Curriculum level.

1. Select Courses from the Admin menu.
2. Select a Course or Curriculum.
3. Select Edit.
4. Open Messages under Add More Course Settings.
5. Enable Send nudge email.
6. Configure Nudge Every.
7. Set Max Nudges.
8. Select Publish.

Note: Default Nudge content can be managed in Message Templates.

Customize Teams Nudge Notifications

Teams Nudge Notifications are customized through Translations, not Message Templates.

Navigate to Setup > Translations, search for the following keys, and select Edit:

Subject
Key: TeamsNudgeNotificationSubject
Value: Reminder for {CourseName}

Body
Key: TeamsNudgeNotificationBody

Important Integration Details

The Microsoft Teams Integration includes multiple components with specific behaviors and data usage.

• Chat on Teams: Uses a Microsoft Teams deeplink to open a pre-filled chat. No additional client data is stored.
• Nudge Notifications: Delivered via a Teams bot installed from Microsoft AppSource.
  • Nudge Notifications sent via the Microsoft Teams Integration will not send to Learners enrolled into Courses prior to the integration being enabled. Learners will need to be re-enrolled following integration enablement for these Nudges to be sent out.

For Nudge Notifications, the following data is securely stored and encrypted:

• Email address
• Teams Channel Account ID
• Tenant ID
• Team ID
• Conversation reference identifiers

These details ensure accurate delivery of notifications within Microsoft Teams.

Enable Microsoft Teams Chat

This section explains how to enable chat functionality within Microsoft Teams.

1. Navigate to Portal Settings.
2. Toggle Enable Microsoft Teams Integration and Enable Microsoft Teams Chat to On.
   
    
3. Configure Collaborations as needed.

For more information, refer to:

• Absorb Engage: Collaborations
• How to Build a Collaboration

Roles and Permissions

This section outlines the required permissions for configuring and managing the Microsoft Teams Integration.

Required Role Permissions

Ensure Administrators have appropriate permissions to manage Courses and Collaborations.

Suggested Role Permissions

Additional permissions may improve administrative workflows.