• An Overview of Course Settings

Configuring Automatic Enrollment Rules

Automatic Enrollment Rules are configured on the Edit/Add Course page under the Enrollment Rules section. Here, alongside Self Enrollment Rules, the Automatic Enrollment Rules can be configured.

Follow these steps to add Automatic Enrollment Rules:

1. Access the Administrator Experience as an Admin with permission to Edit or create Courses.
2. Open the Courses menu from the left-hand side and click Courses.
   
    
3. Add or Edit a Course from the Courses page.
   
    
4. Navigate to the Enrollment Rules section of the Add/Edit Course page.
   
    
5. Select if you want to your Automatic Enrollment Rules to be Specific, or to target All Learners.
   
    
6. Publish or Quick Publish the Course once all changes are complete.
   

Enrollment Rule Logic

Enrollment Rules establish who may enroll into a Course and the method they may use to perform this Enrollment. When using the Specific option for an Enrollment Rule, you may apply additional logic to the rule so that only exact Users receive an Enrollment. Such as in this example:

For more information about configuring Enrollment Rules, review the following article:

• Creating Enrollment Rules

Automatic Unenrollment

The Automatic Unenrollment feature allows Administrators to unenroll Users who were enrolled through a specific Automatic Enrollment Rule but who no longer match the criteria.

• Unenrollments are triggered when an Enrollment Rule is changed and the Course is published or when User information changes.
• Keeps Enrollments aligned with current rule definitions and User details.

When considering Automatic Unenrollment, keep in mind the following:

• Applies only to Enrollments created by Automatic Enrollment Rules.
• Only Users who have not yet started the Course will be unenrolled.
• Requires the Automatic Unenrollment Client Setting to be enabled. This action is performed by your CSM or an Absorb Support Representative.

Configuring Automatic Unenrollment

Once the Client Setting is enabled by your Absorb Support Representative, a toggle for Automatic Unenrollment is available at the Course level.

Follow these steps to add Automatic Unenrollment to a Course:

1. Navigate to the Enrollment Rules section of the Add/Edit Course page.
2. Set the Enrollment Rule type to Specific.
3. Select the Enable Automatic Unenrollment toggle.
   
    
4. Publish or Quick Publish the Course once all changes are complete.

Once Enable Automatic Unenrollment has been set to ON and the Course has been Published, the system evaluates all Enrollment Rules whenever:

• An Enrollment Rule changes.
• A User’s information changes.

Bulk Edit for Automatic Unenrollment

Automatic Unenrollment can also be enabled using Bulk Edit.

• Available when editing multiple Courses.
• Applies only to Courses with a Specific Automatic Enrollment Rule.
• If a Course does not have a Specific rule, the setting will be ignored.

Troubleshooting Enrollment Issues

Most Automatic Enrollment issues come from how Enrollment Rules are evaluated rather than from a system error. Because Automatic Enrollment Rules re-evaluate whenever a Course is published or a User Profile changes, a Learner who matches the rule criteria can be enrolled, or re-enrolled, at any of those points. Identify the cause below before escalating.

The following table outlines common Enrollment issues, their likely cause, and how to resolve them:

Issue	Cause and Resolution
A Learner was enrolled again after being manually unenrolled.	Automatic Enrollment Rules re-trigger when the Course is edited or the User Profile is edited. If the Learner still meets the criteria, the system re-enrolls them. Confirm the profile no longer matches the rule, or adjust the rule targeting. See Why was a User Re-Enrolled in a Course?
A Learner who should be auto-enrolled is missing from the Course.	A Specific rule may target a Group or Department the Learner does not belong to, or the rule has not re-triggered. Verify Group membership and rule targeting. See How to Find Users That Don't Belong to Any Group to Troubleshoot Enrollment and Messaging Issues and Creating Enrollment Rules.
Automatic Unenrollment did not remove a Learner.	Automatic Unenrollment applies only to Enrollments created by Automatic Enrollment Rules, only to Learners who have not started the Course, and requires the Automatic Unenrollment Client Setting to be enabled. Confirm each condition. The Client Setting is enabled by a System Admin.
Bulk Edit did not apply Automatic Unenrollment to a Course.	Bulk Edit applies the setting only to Courses that use a Specific Automatic Enrollment Rule. Courses without a Specific rule ignore the setting.
Learners enrolled in a Curriculum are not enrolled in the contained Courses.	A Learner is enrolled in a contained Course only when they launch it. To enroll them at the time of Curriculum enrollment, configure Post Enrollments. See Why aren't users enrolled in the courses when they're enrolled a curriculum?
A Learner cannot unenroll themselves.	Self-unenrollment is available only under specific conditions and is not available for Courses joined through Automatic Enrollment. See Learner Un-Enrollment.

If an issue persists after confirming the rule criteria and Course settings, reach out to your CSM or Absorb Support. Some behavior, such as the Automatic Unenrollment Client Setting, is managed outside the Course level.